Lan Phan
Ankeny,IA
Summary
Experienced with advanced problem-solving techniques and system optimizations. Utilizes diagnostic tools and collaborative approaches to ensure efficient operations. Track record of delivering quality results through effective teamwork and technical expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
5S Senior Technician
TEKsystems
Polk County, IA
09.2025 - Current
- Prepare, stage, set up, and perform startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions, checklists, guides, standard protocols, and emails.
- Perform post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Perform diagnostics and troubleshooting following standard procedures, quickly identifies the causes) of issues, and replace faulty components.
- Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds) following standard procedures with minimal guidance.
- Following procedures to communicate, report, and escalate incidents as necessary.
Service Desk Analyst
Solutions Management Group
Ankeny, IA
05.2024 - 10.2025
- Providing Tier 3 support/troubleshooting, and admin credential management.
- Managing user accounts with Active Directory and Microsoft Azure.
- Assisting with software and hardware issues, and network security analysis.
- Engaging in ticketing systems and escalation if needed while delivering customer support satisfactory.
Server
Texas Roadhouse
West Des Moines, IA
08.2023 - 09.2024
- Upselling
- Utilized POS systems for order of processing.
- Delivered exceptional customer service through food delivery and table maintenance.
- Maintained thorough cleanliness by completing front and back work.
- Managed order accuracy, food expediting, and team communication.
Sales Associate
Kum & Go
Ankeny, IA
09.2021 - 08.2023
- Performed cashier duties, inventory management, and customer service.
- Managed cash handling, lottery audits, and store closing procedures.
Hostess
Olive Garden
West Des Moines, IA
06.2020 - 08.2021
- Managed guest seating, table arrangements, and wait time estimates.
- Provided excellent communication with co-workers and assisted with occasional bussing.
Education
Cybersecurity (A.A.S.) -
Des Moines Area Community College
Ankeny, IA05-2025
Pre-Dental Hygiene (Associate in Science (AS)) - undefined
DMACC
Ankeny, IA08-2023
High School Diploma -
Urbandale High School
Urbandale, IA05-2021
Skills
- Troubleshooting and resolution
- Advanced repair techniques
- Network administration
- System administration
- Asset management
- Credential management
- Ticketing systems
- Safety awareness
- TCP/IP
- Network configuration
- Hardware configuration
- Remote support
- Technical issues analysis
Affiliations
- ISSA (Information Systems Security Association) September 2025 to Present As the Social Media Director, I plan and collaborate with other team members to advocate and promote security.
- DMACC Diversity Commission May 2024 to Present Bringing inclusivity to the college by promoting diversity and inclusion, participating in monthly meetings, agendas, events.
- DMACC Cyber Threat Club September 2024 to May 2025 Serving Vice President, homework help, NCL, ISEAGE CDC at Iowa State University, connecting with other students and our professors, other extracurriculars, weekly meetings.
Certification
- CompTIA CySA+ December 2025 to December 2028 Incident detection, prevention and response through continuous security monitoring. Includes analysis of indicators of malicious activity, threat hunting and threat intelligence concepts, appropriate tools and methods to manage, prioritize, and respond to attacks and vulnerabilities, performing incident response processes and understanding related reporting and communication concepts.
- TestOut Linux Pro May 2024 to Present Command-line utilities, configuring and usage of Linux shell environments such as Bash and GUI, managing system processes, managing file systems, storage devices, configuring networks and printing, managing users and groups.
- CompTIA Network+ January 2024 to Present IP addressing, wireless hubs - VLANs, WANs, LANs, SANs, importance of network administrating, subnet masking, network security, OSI model, creating our own networks on cisco packet tracker, troubleshooting, configuring DNS, DHCP, default gateways on networks, remote desktop protocols, VMWare, and much more.
- IT Fundamentals Pro November 2023 to Present Learning the basics of SQL, excel, word, outlook, basis of information technology such as IoT, NFCs, VOIP, POTS, device security, internal components of hardware, inputs and outputs, file management, and more.
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
5S Senior Technician
TEKsystems
09.2025 - Current
Service Desk Analyst
Solutions Management Group
05.2024 - 10.2025
Server
Texas Roadhouse
08.2023 - 09.2024
Sales Associate
Kum & Go
09.2021 - 08.2023
Hostess
Olive Garden
06.2020 - 08.2021
Pre-Dental Hygiene (Associate in Science (AS)) - undefined
DMACC
Cybersecurity (A.A.S.) -
Des Moines Area Community College
High School Diploma -
Urbandale High School
Awards
DEFCON Scholarship August 2025 Awarded this Scholarship through DMACC with one other recipient funded by ISSA Iowa. We were given the opportunity to experience DEFCON to gain insight from the hacker community.
Celebrasian Scholar Runner-Up May 2024 Awarded this scholarship because I wanted to celebrate my heritage by promoting diversity and inclusivity especially being a woman in tech.