Lana Barto

I love working with people. Making someone's ideas come to life. Being able to have repeat customers and watching the families grow through their special milestones through the years.

I have enjoyed my years of customer service. It's rewarding to me to make someone's day special.

Being organized, having time management, and deadlines are my strong suit.

• Designed seasonal menu offerings that aligned with market trends, increasing customer engagement and sales.
• Enhanced customer satisfaction by providing high-quality, visually appealing baked goods for special occasions and everyday enjoyment.
• Implemented a system of tracking customer feedback and reviews, using this information to make improvements in both product offerings and overall business operations.
• Optimized packaging design to better protect baked goods during transportation while also enhancing visual appeal upon delivery to the customer.
• Managed customer service operations, including taking orders and resolving complaints.
• Processed customer orders and payment transactions.
• Streamlined baking processes for improved efficiency, consistently meeting deadlines and maintaining a clean, organized workspace.

• Developed and executed marketing campaigns to enhance brand awareness and customer engagement.
• Assisted in managing social media accounts, increasing online presence and interaction rates.
• Conducted market research to identify customer preferences and trends, informing strategic decisions.
• Collaborated with cross-functional teams to ensure consistency in promotional materials and messaging.
• Drafted content for newsletters and email campaigns, improving communication with customers.
• Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
• Gathered customer feedback through surveys and social media interactions, guiding improvements in product offerings and service.
• Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.

• Trained and mentored junior bartenders on cocktail preparation and customer service excellence.
• Developed innovative drink recipes, enhancing menu offerings and customer satisfaction.
• Managed inventory control, optimizing ordering processes and minimizing waste.
• Supervised bar operations, ensuring compliance with health and safety regulations.
• Streamlined service workflows during peak hours, improving efficiency and guest experiences.
• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

• Developed and implemented standard operating procedures for front-of-house functions.
• Trained and mentored staff to enhance team performance and operational efficiency.
• Managed scheduling and staffing to optimize labor costs while maintaining service levels.
• Supervised daily operations to ensure high-quality service and customer satisfaction.
• Resolved guests complaints while maintaining positive a positive customer environment.
• Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
• Trained new hires on company policies, procedures, as well as proper food handling techniques which resulted in reduced turnover rates.
• Performed cash handling activities and secured nightly bank deposits.
• Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
• Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
• Boosted team morale through regular performance feedback sessions and recognition of exceptional work.