Summary
Overview
Work History
Education
Skills
References
Jobskills
Certification
References
Timeline
Generic

Lana Blanchard

Mesa,AZ

Summary

Dynamic Bartender with 16 years of experience, known for exceptional drink mixing and garnishing skills in high-pressure environments. Successfully led marketing campaigns at State 48 Brewery, significantly enhancing brand visibility and driving guest loyalty through expert food and beverage pairings. Proven ability to foster strong interpersonal relationships and deliver outstanding customer service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server/Bartender

The Cross Eyed Cricket
Peoria, AZ
07.2023 - Current
  • Responsible for opening the bar, disarming alarm, setting up the restaurant and bar in a timely manner
  • Assure Registers are at the correct amount and lottery bags are precise
  • I am responsible for making coffee, tea, popcorn and cutting fruit for the entire day
  • Making sure tvs are set to correct channels and games
  • Ensure the customers get top tier service and are served in a timely yet professional manner
  • I fluctuate between bar and the floor
  • I am able to pick up shifts in both or help when we are short staffed
  • Build relationships and connections with customers

Bartender

Brookside II Sports bar & Grill
Surprise, AZ
09.2020 - 07.2023
  • Open and close bar
  • Assure safe and registers were lining up
  • Set all receivers and Tv’s up for games, fights, horse racing, etc.
  • Manage several different tasks in a fast-paced environment
  • Upsell while still managing to monitor alcohol consumption
  • Build relationships with my customers and invite them to come see me again

Assistant Manager

State 48 Brewery
Surprise, AZ
03.2022 - 01.2023
  • Recruited and trained new employees to meet job requirements.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Resolved conflicts between team members in an effective manner.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assisted staff by serving food and beverages or bussing tables.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Server/Bartender

OC Tavern Bar & Grill
San Clemente, CA
07.2018 - 09.2020
  • Prepare and serve drinks directly to customers and through servers
  • Make sure my customers and servers customers drinks are out in a timely manner
  • Responsible for stocking and maintaining a clean bar (bussing & pre-bussing)
  • Monitoring alcohol consumption, while still managing to up-sell
  • Manage several different tasks in a fast-paced environment
  • Assessing bar customers’ needs and preferences and making recommendations
  • Interacting with customers and maintain a good relationship with reoccurring customers

Server

Fox and Hound Pub & Grille
Colorado Springs, CO
07.2016 - 07.2018
  • Responsible for taking customers orders and ensuring customer satisfaction
  • Recommending daily specials and discounts to successfully up-sell limited-time food products
  • Manage several different tasks in a fast-paced environment
  • Deliver beverages and food in a timely manner
  • Responsible for running food, for not only my tables but my co-workers as well
  • Bussing, pre bussing, and maintaining a clean and presentable section

Bottle Server

Salt Tacos ~y Tequila
Glendale, AZ
07.2015 - 09.2016
  • Stocked service areas with supplies during slow periods.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Served cocktails, beverages, and selected dishes promptly and accurately.
  • Developed rapport with regular customers to encourage repeat business.
  • Removed empty bottles and glasses from tables after each course was served.
  • Provided excellent customer service to guests by anticipating their needs and responding promptly to requests.

Education

High School -

Junipero Serra High School
San Juan Capistrano, CA
10.2015

Skills

  • Mixing drinks
  • Garnishing drinks
  • Serving drinks
  • Task management
  • Fast-paced environment
  • Positive attitude
  • Communication skills
  • Accuracy
  • Detail-oriented
  • Dependability
  • Server training
  • Upselling techniques
  • Strong Interpersonal Skills
  • Food safety
  • Wine service
  • Guest engagement
  • Shift management
  • Food and beverage pairings

References

  • Chris Thross, Professional, General manager at Brookside II, (602) 377-6819, Cthross@gmail.com
  • Hannah Viola, Professional, Lead Bartender/Manager at OC Tavern, (949) 293-7959, Violafamily913@yahoo.com
  • Jessie Prevost, Personal, IT Tech, (949) 892-9230, Jessprev1@gmail.com

Jobskills

  • Excellent knowledge in mixing, garnishing and serving drinks.
  • Able to manage several different tasks in a fast-paced environment.
  • Positive attitude and excellent communication skills.
  • Accuracy.
  • Detail oriented.
  • Dependability.

Certification

  • Certified Dental Assistant

References

References available upon request.

Timeline

Server/Bartender

The Cross Eyed Cricket
07.2023 - Current

Assistant Manager

State 48 Brewery
03.2022 - 01.2023

Bartender

Brookside II Sports bar & Grill
09.2020 - 07.2023

Server/Bartender

OC Tavern Bar & Grill
07.2018 - 09.2020

Server

Fox and Hound Pub & Grille
07.2016 - 07.2018

Bottle Server

Salt Tacos ~y Tequila
07.2015 - 09.2016

High School -

Junipero Serra High School

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Lana Blanchard