Lauren Mouradian
Torrance
Summary
Outgoing, charismatic and reliable personality with over 15 years professional experience in the service industry. Excellent customer service skills dedicated to satisfying customers with personalized professional service.
Overview
19
19
years of professional experience
Work History
Shift Lead/Bartender
The Hook and Plow
Manhattan Beach
11.2023 - Current
- Oversaw daily operations to ensure smooth restaurant service flow.
- Trained new staff on operational procedures and customer service standards
- Crafted innovative cocktails using fresh ingredients and unique flavor combinations.
- Managed bar inventory, ensuring stock levels met demand and minimized waste.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers to enhance their experience through personalized recommendations.
- Resolved customer complaints in a professional manner when needed.
Bartender/Server
The Crest Sports Bar and Grill
05.2012 - 10.2023
- Provided years of excellent drink and food service to ensure customer satisfaction.
- Intimate knowledge of menu and drinks specials to give patrons quality information.
- Actively involved in promoting the business and special events thru several social media platforms.
- Trained and mentored new employees.
Bartender
Local Kitchen American Tavern
04.2017 - 12.2018
- Mixed and served craft cocktails accurately at a high volume and pace.
Admin Assistant
Cedars Sinai Med Network Services
02.2010 - 04.2012
- Personal assistant to the department manager and supervisor.
- Received and forwarded emails to in-house and outside medical coders.
Job Coach
New Day Behavioral
11.2006 - 01.2012
- Teaching developmentally disabled adults how to live in and around their communities.
- Entrusted to take them on daily outings, sometimes work related such as volunteer work.
Education
Certification - Health Information/Medical Records Technology/Technician
DeVry University
Skills
- Customer service
- Mixing drinks
- Garnishing drinks
- Serving drinks
- Business promotion
- Social media marketing
- Training
- Attention to detail
- Food handling
- RBS certification
- POS - TOAST
- Bilingual
Timeline
Shift Lead/Bartender
The Hook and Plow
11.2023 - Current
Bartender
Local Kitchen American Tavern
04.2017 - 12.2018
Bartender/Server
The Crest Sports Bar and Grill
05.2012 - 10.2023
Admin Assistant
Cedars Sinai Med Network Services
02.2010 - 04.2012
Job Coach
New Day Behavioral
11.2006 - 01.2012
Certification - Health Information/Medical Records Technology/Technician
DeVry University