Summary
Work History
Education
Skills
Children's book author
Timeline
Generic

Lana Braswell

4540 Moose Road, Ukiah,CA

Summary

Client/customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service and dedication that brings in revenue with sound ideas and hard work. Desire to promote.

Work History

Hospitality Team Member

Frank Dostal
Petaluma, CA
01.2024 - Current
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • cleaned and room accessories to keep all areas bright and fresh.
  • Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
  • Consistent 5 star ratings for cleanliness
  • Input and confirmed reservations for guests.

Radiology Scheduler

Kaiser Hospital
Martinez, CA
2010 - 2017
Dostal
  • Assigned patients to diagnosis-related groups using HealthConnect &/or Cicsprob
  • Verified insurance coverage for radiology procedures to ensure accurate billing practices.
  • Explained the purpose of each test to patients to ensure understanding prior to procedure.
  • Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
  • Checked incoming emails regularly and responded quickly when necessary.
  • Adhered strictly to HIPAA guidelines when handling sensitive patient information.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
  • Provided excellent customer service by answering inquiries in a timely manner.
  • Answered up to 200 calls per shift to assist with customer questions and concerns.
  • Planned and completed group projects, working smoothly with others.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Resolved any conflicts or issues related to scheduling errors or missed appointments.

PBX Operator

Kaiser Hospital
San Rafael, CA
2001 - 2010
  • All of the above.

Education

Bachelor of Arts - Theatre Arts

Eastern Oregon University
La Grande, OR
06-1998

Skills

  • Customer Relations
  • Friendly, Positive Attitude
  • Order Filling
  • Clear verbal and written communication
  • Critical Thinking
  • Flexible Schedule
  • Attention to Detail
  • Dependable and Responsible

Children's book author

  • Self published author of Spaghetti Sam. Illustrations by Elena Sedova. (A book inspired by my son's Autism and his unwillingness to eat a variety of foods.)

Timeline

Hospitality Team Member

Frank Dostal
01.2024 - Current

Radiology Scheduler

Kaiser Hospital
2010 - 2017

PBX Operator

Kaiser Hospital
2001 - 2010

Bachelor of Arts - Theatre Arts

Eastern Oregon University

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Lana Braswell