Lana Dethrow
Honey Grove,TX
Summary
Dynamic Mobile Manager at Bob's AC & Heating, adept at enhancing customer satisfaction through data-driven strategies and effective stakeholder communication. Spearheaded training programs that improved technician onboarding, while implementing quality control measures that elevated service delivery. Proven track record in cross-functional team leadership, driving repeat business through targeted promotions.
Overview
8
8
years of professional experience
Work History
Mobile Manager
Bob's AC & Heating
Northeast Texas
06.2018 - 04.2026
- Supervised daily operations of mobile service teams to ensure timely HVAC maintenance and repairs.
- Coordinated scheduling for service technicians, optimizing route efficiency and customer satisfaction.
- Implemented quality control measures to enhance service delivery and adherence to safety standards.
- Developed training programs for new technicians, improving onboarding experience and skill acquisition.
- Analyzed customer feedback to identify areas for service improvement, driving higher retention rates.
- Led team meetings to communicate operational updates and foster collaboration among staff members.
- Established performance metrics for mobile services, tracking progress to enhance productivity and responsiveness.
- Championed data-driven decision-making processes throughout all aspects of mobile management, leading to more informed strategic planning efforts.
- Increased customer satisfaction by efficiently resolving technical issues and providing timely product support.
- Enhanced customer loyalty with targeted promotions based on user behavior analysis, driving repeat business and referrals.
- Cultivated strong relationships with clients and stakeholders, ensuring responsive communication regarding project updates and deliverables.
Education
Bachelor of Arts - English
Texas A&M Commerce
Commerce, TX05-1980
Skills
Business analysis
Content strategy
UI and UX design
Stakeholder communication
Cross-functional team leadership
Timeline
Mobile Manager
Bob's AC & Heating
06.2018 - 04.2026
Bachelor of Arts - English
Texas A&M Commerce