Lana Gibson
Cullman,AL
Summary
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with a knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction, and able to expand my capabilities into other areas of expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Vail Resorts Inc
05.2025 - 08.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Cashier/Dishwasher
Buffalo Wild Wings
03.2025 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs, such as in the kitchen as a dishwasher and training in the kitchen to help where needed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Shift Leader
N2 Coffee Enterprises LLC
05.2022 - 03.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Associate of Applied Science - General Studies
Wallace State Community College
Hanceville, AL05-2026
High School Diploma -
Cullman High School
Cullman, AL05.2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Time management
- Cash handling
- Flexible schedule
- Store maintenance
Accomplishments
- Involved Heavily in the Wallace State Community College Choir and Theatre Departments.
- Member of AVA (Alabama Vocal Association) For 4+ Years
- Section Leader in Choir for 4+ Years, and was responsible for organizing the section, ensuring stability and wellbeing, and teaching new concepts relating to music and the performance of it
- Member of the National Art Honors Society
- Participated in several AP and Advanced areas of studies, such as AP United States History, AP Language, AP Literature, and AP Psychology/Dual Enrollment Psychology
- Was Awarded with the "Have Fun" Award at Grand Teton National Park for being a pleasure to work with and boosting overall team morale
Certification
- Certified Trainer, N2 Coffee LLC - May, 2024-March, 2025
Timeline
Retail Sales Associate
Vail Resorts Inc
05.2025 - 08.2025
Cashier/Dishwasher
Buffalo Wild Wings
03.2025 - 05.2025
Shift Leader
N2 Coffee Enterprises LLC
05.2022 - 03.2025
Associate of Applied Science - General Studies
Wallace State Community College
High School Diploma -
Cullman High School
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