Lana Hill
Baltimore,MD
Summary
Results-driven leadership and organizational development professional with over 30 years of experience in advancing strategic goals across non-profit, government, corporate, and educational sectors. Proven ability to maximize staff potential through mission-driven programming and effective team building. Expertise in healthcare patient relations, conflict resolution, and health information privacy practices, leading to enhanced patient satisfaction and operational efficiency.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Fanily Care Partner
Hill Family
Baltimore, Maryland
01.2018 - Current
- Support aging parents to age-in-place with dignity.
- Communicate effectively with family members about care plans and progress.
- Collaborate with healthcare professionals to coordinate support services.
- Provided companionship and engage in social activities regularly.
- Encourage independence while providing necessary support for activities of daily living.
- Observe changes in behavior or physical condition that may indicate a need for intervention or adjustment in treatment plan.
- Maintain accurate records of patient care, condition, progress and concerns for review by medical staff.
- Collaborate with other care team members to ensure quality care was delivered consistently across shifts.
- Anticipate and respond promptly to emergency situations using appropriate interventions as required.
- Actively participate in interdisciplinary team meetings to discuss patient care plans.
- Support family members in understanding the needs of the patient and provided education regarding health conditions when needed.
SENIOR LEADERSHIP & DEVELOPMENT (L&D) CONSULTANT
T. ROWE PRICE
Baltimore, USA
01.2014 - 01.2018
- Oversaw the learning & development (L&D) strategy and curriculum for senior leaders and their teams across six diverse functional groups.
- Led assessment and design of L&D curriculum for six internal business groups and key firm-wide initiatives for all levels of the organization -- from new hires to senior executives.
- Collaborated with Human Resource colleagues and senior management to align L&D programs to meet specific business goals as measured by key performance indicators (KPIs).
REGIONAL LEARNING & DEVELOPMENT MANAGER
FOREIGN COMMONWEALTH OFFICE, BRITISH EMBASSY
Washington, USA
01.2010 - 01.2014
- Directed the strategic alignment of L&D efforts across government departments in London and overseas.
- Advised senior diplomats including British Ambassadors to the US, Brazil, Argentina, Mexico, and their management teams at British government foreign offices across the Americas on personnel development strategies.
- Led team of global L&D professionals in budgeting, designing, delivering, and evaluating L&D curriculum for British diplomats and locally hired staff across the Americas.
- Provided leadership coaching to mid-level and senior leaders, whole teams, as well as individual contributors throughout the organization.
PROGRAM AND SAFETY DIRECTOR, SENIOR TRAINING CONSULTANT AND FACILITATOR
OUTWARD BOUND USA
Garrison, USA
01.1987 - 01.2010
- Advanced through successive levels of responsibility over 23 years with premier international leadership development organization.
- Assistant Alumni Director. (2008-2010). Drove the design and delivery of the alumni and volunteer operations for the newly nationalized umbrella organization.
- Organized local events across the country to galvanize alumni volunteers in our efforts to provide high quality service projects and drive community engagement.
- Created local alumni chapters to drive volunteerism, service, and fundraising.
- Program and Safety Director. (2004-2007). As a senior member of leadership team, collaborated in development and management of all business functions for Outward Bound’s Urban Centers in Baltimore and Philadelphia.
- Managed budget and staffing.
- Developed and directed Human Resource functions, including hiring, training, and talent management processes.
- Led program to expand leadership capacities in communities in and surrounding Baltimore and Philadelphia.
- Ran local operations, new curriculum development, volunteer services & training, and diversity coordination program with national organization.
- Senior Training Consultant and Facilitator. (1993-2010). Designed customized trainings to meet corporate clients’ unique leadership development, problem-solving, team-building, and communication needs.
- Wilderness Instructor and Rock-Climbing Guide. (1987-1992). Led wilderness expeditions across the United States and internationally.
- Trained and supported instructor teams and managed rock climbing and ropes course programs as a certified instructor.
THE HARDIE LEADERSHIP CENTER DIRECTOR
GILMAN SCHOOL
Baltimore, USA
01.2000 - 01.2003
- Led entrepreneurial effort and design of new innovative leadership program servicing students, staff, faculty, and alumni.
- Managed center start-up from assessment, program design to implementation including sales, curriculum development, delivery, budget, hiring, training, and safety protocols.
- As founding director and faculty member in Lower, Middle and Upper Schools, delivered programs for school, community, and corporate groups.
- Developed strategic partnerships raising capital from board members and business leaders to fund multi-year programming.
- Partnered with senior faculty to teach Leadership and Ethics seminars.
Education
Master of Science - Palliative Care
UNIVERSITY OF MARYLAND BALTIMORE
Baltimore, MDBachelor of Arts - Management of Aging Studies and Social Work
UNIVERSITY OF MARYLAND BALTIMORE COUNTY
Baltimore, MDAssociate in Arts - Resource Management
STERLING COLLEGE
Craftsbury Common, VTSkills
- Senior leader development
- Effective communication
- Change management
- Customized training programs
- Talent management
- Diversity strategies
- Risk management
- Budget oversight
- Performance metrics analysis
- Strategic partnerships
- Fundraising initiatives
- Event coordination
- Conference organization
- Patient advocacy
- Care coordination
- Emergency response planning
- Record management
- Team collaboration
- Care assessment and evaluation
- Quality assurance practices
- Problem solving techniques
- Emotional intelligence application
- Conflict resolution strategies
- Active listening skills
- End-of-life care support
- Healthcare documentation standards
- Behavioral management techniques
- First aid and CPR certification
- Nutrition planning and meal prep assistance
- Daily living activities support
- Personal care assistance services
Certification
- Johns Hopkins University COVID-19 Contact Tracing Training
- Blanchard Situational Leadership
- PROSCI Certified Change Practitioner
- Gartner/CEB Leadership Academy
- Korn Ferry Learning Agility Certified
- Drexler Sibbett Team Performance
- Ashridge (UK) Coaching
- Belbin
- Strengths Deployment Inventory (SDI) Certified Facilitator
- Lominger Voices 360 Feedback Interpretation and Coaching Certified
- DiSC Personality Profile Coach
- Development Dimensions International (DDI) Certified Facilitator
- Franklin Covey 4 Roles of Leadership Certified Facilitator
- Franklin Covey 7 Habits of Highly Effective People Certified Facilitator
- Paradigm Group Selling from the Customer’s Viewpoint
- Myers-Briggs Type Indicator (MBTI) Certified Administrator
- Interaction Associates Facilitative Leadership Workshop
Community Service
- Volunteer reviewer, Johns Hopkins Urban Health Institute (UHI) 2023 Baltimore Health Equity Grants
- Leader, women's gravel cycling group
- Volunteer rescuer, community cat colony
- Volunteer, Maryland Society for the Prevention of Cruelty to Animals (MDSPCA)
Languages
American Sign Language (ASL)
Industry Membership And Accreditation
- Member, Sigma Phi Omega (SPO) Gerontology Honor Society
- Member, Association for Talent Development (ATD)
- Member, Society for Human Resource Management (SHRM)
Timeline
Fanily Care Partner
Hill Family
01.2018 - Current
SENIOR LEADERSHIP & DEVELOPMENT (L&D) CONSULTANT
T. ROWE PRICE
01.2014 - 01.2018
REGIONAL LEARNING & DEVELOPMENT MANAGER
FOREIGN COMMONWEALTH OFFICE, BRITISH EMBASSY
01.2010 - 01.2014
THE HARDIE LEADERSHIP CENTER DIRECTOR
GILMAN SCHOOL
01.2000 - 01.2003
PROGRAM AND SAFETY DIRECTOR, SENIOR TRAINING CONSULTANT AND FACILITATOR
OUTWARD BOUND USA
01.1987 - 01.2010
Master of Science - Palliative Care
UNIVERSITY OF MARYLAND BALTIMORE
Bachelor of Arts - Management of Aging Studies and Social Work
UNIVERSITY OF MARYLAND BALTIMORE COUNTY
Associate in Arts - Resource Management
STERLING COLLEGE