Lana Kaler
Folsom
Summary
Dynamic and service-oriented professional with extensive experience at Olive Garden, excelling in customer service and team leadership. Proven ability to train and mentor staff, enhancing sales through effective upselling techniques. Skilled in cash handling and POS systems, consistently delivering exceptional guest experiences while fostering a positive team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FOH Certified Trainer/Server
Olive Garden Restaurant
04.2022 - Current
- Trained and mentored over 30 new hires to fulfill various positions within front of house.
- Trained new hires in skills such as customer service, POS proficiency, time management, and menu knowledge.
- Delivered exceptional customer service in fast-paced dining environment.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions, ensuring completely accurate cash balance.
- Upselling menu items, contributing in more sales for the company.
Shift Captain
Leatherby's Family Creamery
03.2024 - 11.2024
- Leading a team of 5-10 ice cream dispensers in crafting intricate, accurately portioned sundaes.
- Providing team members with appropriately timed breaks and job positions on a day-to-day basis.
- Training new hires in all aspects of ice cream dispensing.
- Providing exceptional experience to guests.
- Closing and opening the ice cream alley, properly managing cleanliness and organization.
- Enforcing labor laws for minors and people with disabilities.
Education
Associate of Science - Business Administration
Folsom Lake College
Folsom, CA05-2028
Skills
- Customer service
- Leadership of small teams
- Excellent communication skills
- Sales
- POS system knowledge
- Food and beverage certifications
- Cash handling
- Reliability
Certification
- ServSafe Food Handling Certificate
- Alcohol Sales Certificate
Timeline
Shift Captain
Leatherby's Family Creamery
03.2024 - 11.2024
FOH Certified Trainer/Server
Olive Garden Restaurant
04.2022 - Current
Associate of Science - Business Administration
Folsom Lake College
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