Avery Brown
Salina,KS
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server/FOH Certified Trainer/Service Professional
Olive Garden
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. At times while multitasking above mentioned along with training new team members.
- Served food, beverages, and refills promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle manager functions during Service Professional Shifts.
- Collaborated with team members during high volume shifts for efficient workflow and excellent guest experiences.
- Trained new team members in bartending, serving, hosting, and To-Go to ensure instilling of company and service standards while providing a warm welcome to the restaurant.
- Developing lasting relationships with return customers through deliverance of top tier service in combination with positive and meaningful conversations/interactions.
Warehouse Laborer/Forklift Operator
Advance Auto Parts DC
07.2024 - 09.2024
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Contributed to on-time deliveries with effective coordination of loading procedures and transportation scheduling.
- Facilitated seamless inventory management with regular cycle counts, updating system records accordingly to prevent stock discrepancies.
Store Lead
Walgreens
09.2022 - 12.2022
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Managed delegation of tasks amongst team members throughout each shift as well as providing support in needed areas.
- Handled closing/opening POS drawer duties along with safe counts and safe pickups.
- Ensured customer satisfaction while maintaining store security throughout any returns, discount discrepancies, money transfers, or photo printings.
Cook
Johnny's Tavern
05.2021 - 05.2022
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Pharmacy Technician
Walgreens
10.2020 - 02.2021
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Education
No Degree - Biology
University of Kansas
Lawrence, KSHigh School Diploma -
Salina South High School
Salina, KS05-2019
Skills
- Strong work ethic
- Customer service
- Cleanliness standards
- Memory retention
- Professional appearance
Timeline
Warehouse Laborer/Forklift Operator
Advance Auto Parts DC
07.2024 - 09.2024
Server/FOH Certified Trainer/Service Professional
Olive Garden
04.2023 - Current
Store Lead
Walgreens
09.2022 - 12.2022
Cook
Johnny's Tavern
05.2021 - 05.2022
Pharmacy Technician
Walgreens
10.2020 - 02.2021
No Degree - Biology
University of Kansas
High School Diploma -
Salina South High School