Lana Marinack
Exton
Summary
Motivated Criminal Justice and Psychology student at the University of Delaware with a 3.94 GPA and consistent Dean’s List recognition. Experienced research assistant with hands-on experience in eye-tracking methodology and social cognition research. Demonstrated leadership skills through supervisory roles and a strong ability to communicate, resolve conflicts, and work effectively in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Shift Lead
Nothing Bundt Cakes
Exton
03.2021 - Current
- Led staff to achieve high-quality customer service standards
- Resolve escalated customer concerns requiring managerial intervention
- Trained team members in effective communication strategies to enhance guest interactions
- Develop and maintain strong guest relationships
- Oversaw daily operations to maintain accountability and streamline processes
Server
Olive Garden
Downingtown
06.2024 - 08.2025
- Provided exceptional customer service to enhance guest satisfaction in fast-paced environment
- Managed multiple tables simultaneously, ensuring high standards of service and attention to detail
- Collaborated with team members to provide seamless dining experiences
- Facilitated effective communication with kitchen staff to ensure timely and accurate order delivery
- Resolved guest concerns professionally
Guest Service Representative
Earthwise Pet Nutrition Center and Wellness Spa
Exton
03.2023 - 08.2023
- Executed check-in and check-out procedures efficiently, enhancing guest satisfaction
- Addressed guest inquiries promptly, contributing to a welcoming atmosphere
- Delivered attentive customer service to guests and pets, ensuring positive experiences
- Processed cash transactions with precision at the register.
Education
Bachelor of Science - Criminal Justice and Psychology
University of Delaware
Newark, DE05-2027
High School Diploma -
Downingtown East High School
Exton, PA06-2023
Skills
- Eye-tracking research
- R Studio proficiency
- Microsoft Office applications
- Team conflict management
- Canva knowledge
- Interpersonal skills
- Adaptability and quick learning
- Communication skills
- Customer service excellence
- Team leadership
Leadership And Volunteer Experience
Volunteer Volleyball Camp Counselor, 2019-2023, supervised and mentored groups of 20 campers, developed and implemented structured sports activities, collaborated with fellow counselors to design age-appropriate curriculum, assisted in creating balanced daily schedules
Timeline
Server
Olive Garden
06.2024 - 08.2025
Guest Service Representative
Earthwise Pet Nutrition Center and Wellness Spa
03.2023 - 08.2023
Shift Lead
Nothing Bundt Cakes
03.2021 - Current
Bachelor of Science - Criminal Justice and Psychology
University of Delaware
High School Diploma -
Downingtown East High School