Lana Marriott
Vancouver,WA
Summary
Adept at managing high call volumes and enhancing customer satisfaction, I leveraged my sales proficiency and stress tolerance to boost team productivity at Direct Fairways. My goal-oriented mindset and exceptional customer service skills led to significant improvements in client satisfaction and performance metrics, showcasing my ability to drive results and foster positive outcomes.
Overview
3
3
years of professional experience
Work History
Call Center Sales Representative
Direct Fairways
Vancouver, WA
08.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Navigated clients through selling procedure, resolving queries.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Brand Ambassador
Forever 21
Vancouver, WA
07.2022 - 07.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Sales Associate
Hobby Lobby
Vancouver, WA
08.2021 - 12.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Navigated clients through selling procedure, resolving queries.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Education
Associate Of Arts - Theatre
Clark College
Vancouver, WAHigh School Diploma - General Studies
Prairie High School
Vancouver06.2023
Skills
- Goal-oriented mindset
- Stress tolerance
- Building rapport
- Performance tracking
- Industry awareness
- Script adherence
- Script reading
- Sales proficiency
- Positive attitude
- Teamwork
- Quick thinking
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
Languages
ASL
Limited Working
Timeline
Call Center Sales Representative
Direct Fairways
08.2023 - Current
Brand Ambassador
Forever 21
07.2022 - 07.2023
Sales Associate
Hobby Lobby
08.2021 - 12.2021
Associate Of Arts - Theatre
Clark College
High School Diploma - General Studies
Prairie High School