Lana Nava
Customer Service
Summary
Hardworking Bilingual Customer Service Associate successful handling all administrative, operational and personnel management needs. Good customer service, recordkeeping and compliance understanding with adaptability to handle any requirement. Advanced skills in Mental Health Counselor/Intake Coordinator.
Overview
18
18
years of professional experience
Work History
Front End Retail Cashier
Michaels Craft Store
11.2023 - Current
- Managed high volume of customers effectively during peak hours maintaining quality service standards.
- Addressed customer inquiries and resolved issues promptly, fostering a positive store atmosphere.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Balanced work priorities by assisting with tasks beyond the cashier role when needed, demonstrating versatility and commitment to overall store success.
Mental Health Counselor/Intake Coordinator
Haight Ashbury Free Clinics
12.2006 - 05.2009
- Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Completed intake assessment forms and filed clients' charts.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Served as an advocate for clients within various systems including healthcare providers, insurance companies, educational institutions.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
Education
High School Diploma -
Independent High School
San Francisco, CA 05.2001 -
Skills
Dependability
Timeline
Front End Retail Cashier
Michaels Craft Store
11.2023 - Current
Mental Health Counselor/Intake Coordinator
Haight Ashbury Free Clinics
12.2006 - 05.2009
High School Diploma -
Independent High School
05.2001 -