Lana Robertson
Troy,Michigan
Summary
Outgoing and friendly with excellent collaboration skills. Solid experience processing payments, handling food/drink, and meeting customer demands with diligent and well-organized mentality. Knowledgeable in customer service skills that are transferrable to many customer-based positions.
Overview
2
2
years of professional experience
Work History
Barista
White Wolf Patisserie
08.2022 - 08.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
Cashier/Hostess
Buffalo Wild Wings
07.2021 - 07.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Neuroscience
Michigan State University
East Lansing, MI05.2027
High School Diploma -
Athens High School
Troy, MI06.2023
Skills
- Organization skills
- Collaborative
- Exceptional customer service
- Problem-solving
- Phone operation
- POS System Operation
- Time management
- Friendly
Timeline
Barista
White Wolf Patisserie
08.2022 - 08.2023
Cashier/Hostess
Buffalo Wild Wings
07.2021 - 07.2022
Bachelor of Science - Neuroscience
Michigan State University
High School Diploma -
Athens High School
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