Lana Seibert
Oklahoma City,OK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Hard Rock Stone & Tile
Semmes, AL
03.2022 - 01.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
- Analyzed customer feedback data to develop action plans for improving services offered.
Service Manager
Joe Bullard Auto
Mobile, AL
09.2019 - 08.2020
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Resolved customer complaints in a timely manner.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created written estimates and obtained customer consent to proceed.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created and managed budgets for travel, training and teambuilding activities.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Secretary
A1 Automotive
Mobile, AL
01.2017 - 08.2019
- Organized and maintained filing systems, both electronically and manually.
- Provided administrative support to management staff as needed.
- Processed payroll information according to established procedures.
- Ensured that all customer service requests are handled in a timely manner.
Education
GED -
Theodore High School
Theodore, AL05-2008
Some College (No Degree) - Medical Assistant
Fortis College
Mobile, ALSkills
- Time Management
- Self-Starter
- Excellent Communication
- Sorting and Categorizing
- Attention to Detail
- Proficient computer skills
Timeline
Administrative Assistant
Hard Rock Stone & Tile
03.2022 - 01.2024
Service Manager
Joe Bullard Auto
09.2019 - 08.2020
Office Secretary
A1 Automotive
01.2017 - 08.2019
GED -
Theodore High School
Some College (No Degree) - Medical Assistant
Fortis College
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