Lana Williams
Hillside,IL
Summary
Dependable and detail-oriented professional with experience in fast-paced, customer-focused environments. Strong background in communication, problem-solving, and administrative support. Proven ability to manage multiple responsibilities, handle sensitive information, and deliver excellent service. Seeking a versatile role with opportunities for growth and stability.
Overview
11
11
years of professional experience
Work History
Telecommunications Operator
Loyola University Medical Center
Maywood, IL
08.2016 - Current
- Customer Service & Client Support
- Communication (Phone & In-Person)
- Data Entry & Documentation
- Scheduling & Calendar Management
- Problem Solving & Conflict Resolution
- Multitasking in Fast-Paced Environments
- Microsoft Office (Word, Excel, Outlook)
- Attention to Detail
Service Associate
Loyola University Medical Center
Maywood, IL
07.2015 - 08.2016
- Maintained clean, organized, and safe environments in high-traffic areas
- Restocked supplies and supported daily operational needs
- Provided courteous service to customers and responded to requests promptly
- Followed strict safety and compliance guidelines
Sales Representative
Verizon Wireless
Hinsdale, IL
01.2015 - 04.2015
- Microsoft Office (Word, Excel, Outlook)
- Scheduling & Appointment Coordination
- Data Entry & Typing (35 WPM)
- Inventory Tracking
- Front Desk Operations
- Basic Billing Support
- Customer Service
Education
Medical Assistant
Sanford Brown College
Hillside, IL06-2012
Skills
- Front desk operations
- Greeting customers
- Professional communication
- System monitoring
Timeline
Telecommunications Operator
Loyola University Medical Center
08.2016 - Current
Service Associate
Loyola University Medical Center
07.2015 - 08.2016
Sales Representative
Verizon Wireless
01.2015 - 04.2015
Medical Assistant
Sanford Brown College