Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Work Availability
Work Preference
Quote
Timeline
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Lanaci Woods

Lanaci Woods

Milford,IN

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

Dairy Queen
Syracuse, IN
08.2020 - 07.2024
  • Hire, train and coach team on customer service, product preparation, systems, and routines
  • Consistent sales growth YOY (14.13%, 2023) & transaction growth (16.72%, 2023)
  • Lead, inspire, & develop staff and management
  • Consistent guest satisfaction, maintaining above average goals for OSAT every month.

Team Lead / Trainer / Customer Service Rep

W@H Sykes Ent.
Colorado Springs, CO
01.2007 - 08.2020
  • Team Lead, providing high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully
  • Managed a team of 80 people to consistently hit their AHT, Surveys, and Sales goals each month
  • Trained Classes to use tools needed for their positions, using Adobe classrooms, soft phones, and other tools needed to perform tasks
  • Daily use of communication skills, empathy skills, and problem-solving skills to maintain high-quality customer service satisfaction on all calls, chats, and emails
  • Provided a quiet home office with the required tools needed to perform the job at hand.

Education

Skyview High School
Thornton, Colorado

Skills

  • COMMUNICATION
  • ACCOUNTABILITY
  • PROBLEM SOLVING
  • TEAMWORK
  • LEADERSHIP
  • HONESTY
  • WORK ETHIC
  • FLEXIBILITY
  • ORGANIZED
  • CRITICAL THINKING
  • COMPUTER SKILLS
  • TIME MANAGEMENT
  • ADAPTABILITY
  • EMPATHY
  • Program Administration
  • Sales
  • Operations Oversight
  • Schedule Management
  • Branding
  • Customer Relationship Management
  • P&L Management
  • Customer Retention
  • Staff Supervision
  • Financial Administration
  • Expense Control
  • Inventory Control
  • Relationship Building
  • Staff Development
  • Troubleshooting expertise
  • Staffing
  • Employee Development
  • Administrative Skills
  • Staff Management
  • Supervision and training
  • Employee Scheduling
  • Labor Cost Controls
  • Staff Training and Development
  • Problem Resolution
  • Profit and loss accountability
  • Performance Evaluations
  • Leadership and team building
  • Verbal and written communication
  • Operations Management

Certification

  • COGS 101
  • PRODUCT & EQUIPMENT CERTIFICATION
  • MANAGEMENT & FINANCIAL BASIC'S CERTIFICATION

Accomplishments

  • General Manager of the Year 2022
  • PRIDE award recipient for excellence in store cleanliness and food safety 2022, 2023, and 2024

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionPaid time off

Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

General Manager

Dairy Queen
08.2020 - 07.2024

Team Lead / Trainer / Customer Service Rep

W@H Sykes Ent.
01.2007 - 08.2020

Skyview High School

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Lanaci Woods