LANAE BYRD
51325 Central Village, New Baltimore,MI
Overview
13
13
years of professional experience
Work History
Technical Support
Blackbelt Help -Capella & Strayer Online College
01.2024 - Current
- Provided technical support by assisting callers with inquiries, handling 30-60 calls and/or chats daily.
- Maintained accounts through SEI SSO IDM alongside college personal account systems.
- Created comprehensive tickets for each call, detailing issues and provided support.
- Categorized and routed calls effectively to the correct help lines.
- Escalated medium- to high-priority problems to Tier 2 teams for resolution.
Head of Household
01.2017 - Current
- Managed household responsibilities and children while working part-time.
- Maintained budgets, home cleanliness, tax records, and educational communications.
- Homeschooled early education curriculum for children through second grade.
- Coordinated scheduling for all appointments, including medical and dental visits.
- Organized activities to promote health and wellness within active household.
Data Entry/Administrative Assistant
Momentum 3 Fitness
Las Vegas, NV
01.2019 - 03.2024
- Data entry and assistance through scheduling, record keeping and communications.
- Enter business data including client information, payment information and scheduling, receiving payments and invoices.
- Scheduled new and existing clients for appointments.
Project Assistant
S&B CHRIST CONSULTING
Las Vegas, NV
01.2016 - 01.2017
- Assisted the Project Manager to manage documentation for the civil engineering projects.
- Assisted Project Manager in communication with team, documenting project milestones.
- Supported project leads to ensure project budgets and supplies were managed.
- Prepared reports and presentations for Project Manager.
Membership Services Representative
LAS VEGAS ATHLETIC CLUB
Las Vegas, NV
01.2015 - 01.2016
- Oversaw the membership services desk, focusing on new member recruiting and customer service.
- Provide value statements on club membership with the goal of adding new members and increasing sales.
- Greeted members and assisted with check-ins, answering questions and class schedules.
Executive Assistant/Recruiter
IMPACT SAND AND GRAVEL
Las Vegas, NV
01.2014 - 12.2014
- Managed the calendar, communications, and staffing for management office.
- Created and maintained executive calendars, meetings, travel, and events for management.
- Assisted with hiring by managing interview appointments and applicant communications.
Education
High School Diploma -
River View Christian Academy
Whitmore, CA12-2012
Skills
- Customer technical support
- Records retrieval
- Research
- Scheduling
- Data organization
- Document conversion
- Advanced MS office suite
- Strong problem solver
- Documentation and control
- Correspondence writing
- PC proficient
Timeline
Technical Support
Blackbelt Help -Capella & Strayer Online College
01.2024 - Current
Data Entry/Administrative Assistant
Momentum 3 Fitness
01.2019 - 03.2024
Head of Household
01.2017 - Current
Project Assistant
S&B CHRIST CONSULTING
01.2016 - 01.2017
Membership Services Representative
LAS VEGAS ATHLETIC CLUB
01.2015 - 01.2016
Executive Assistant/Recruiter
IMPACT SAND AND GRAVEL
01.2014 - 12.2014
High School Diploma -
River View Christian Academy