Lanae Grier
Las Vegas,NV
Summary
Accomplished in enhancing operational efficiency and customer satisfaction, demonstrated at Tesla through leadership in implementing lean manufacturing principles and fostering teamwork. Fluent in Spanish, adept at relationship building and problem-solving, significantly reduced workplace accidents and improved assembly line productivity. Proven reliability and expertise in customer engagement and conflict resolution. A reliable and upbeat candidate that is ready to add a positive energy to the company. Fast learner and adaptable.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Bridgestone Retail Operations LLC.
03.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Field Service Technician
Goettl Air Conditioning
06.2021 - 08.2022
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Warehouse Worker
Amazon
05.2019 - 04.2020
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Assembly Line Leader
Tesla
05.2018 - 01.2019
- Conducted root cause analysis on defects, implementing corrective actions to prevent reoccurrence within the production process.
- Implemented safety procedures, significantly reducing workplace accidents and injuries.
- Coordinated with quality assurance personnel to establish strict standards for final product inspections, ensuring customer satisfaction.
- Enhanced assembly line efficiency by implementing lean manufacturing principles and streamlining processes.
- Led daily team meetings to review production goals, address concerns, and maintain open lines of communication among staff members.
- Achieved on-time delivery of products by closely monitoring progress and adjusting workflows as needed.
Education
Associate of Applied Science - Heating, Air Conditioning, And Refrigeration Installation And Repair
Advanced Training Institute
Las Vegas, NV09.2020
Skills
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Engagement
- Reliability and punctuality
- Product Knowledge
- Cash Register Operation
- Relationship Building
- Stocking and Receiving
- Phone Etiquette
- FLUENT IN SPANISH
- Conflict Resolution
Certification
EPA 608
Agricultural Gardening
Gardening came to me at a young age with my father. He built my mother a garden with all of her favorite foods so she would never go without. He taught my brother and I how to cultivate and use our land to feed ourselves. My family has always been big on hunting, so, it was a natural addition. I now spend my days tending to my various houseplants and herb garden which I use daily for cooking.
Languages
Spanish
Professional Working
Timeline
Retail Sales Associate
Bridgestone Retail Operations LLC.
03.2023 - Current
Field Service Technician
Goettl Air Conditioning
06.2021 - 08.2022
Warehouse Worker
Amazon
05.2019 - 04.2020
Assembly Line Leader
Tesla
05.2018 - 01.2019
Associate of Applied Science - Heating, Air Conditioning, And Refrigeration Installation And Repair
Advanced Training Institute
EPA 608
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