Lanaia Thompson
Towson,MD
Summary
Customer-focused employee eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements, customer service, creative writing tasks, editing, sales, and payments. Trainable for any job and committed to creating a warm and inviting atmosphere.
Overview
5
5
years of professional experience
Work History
Hostess
The Point In Towson
Towson, MD
11.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Freelance Writer
Self-Employed
05.2020 - Current
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Brainstormed ideas to create useful content for clients.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Completed thorough research into assigned topics.
Hostess
Lucianna's Steakhouse
02.2022 - 08.2022
- Worked as a hostess that not only greeted customers as they walked in and made sure they were seated, but also handled many other duties around the restaurant.
- These duties included restaurant maintenance, serving, customer service, and floor planning.
- Took reservations and to-go orders by phone, answered customer questions, and informed them of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers by keeping dining area ready for every guest.
Catering Assistant
Lance Thompson Catering
06.2019 - 09.2021
- Worked for family company as a catering assistant.
- Delivered and served food to clients.
Education
Bachelor of Science - Psychology
Towson University
Baltimore, MD05.2026
High School Diploma -
St. Charles High School
Waldorf, MD05.2022
Skills
- Writing Skills
- Organizational Skills
- Customer service (2 years)
- Reservations Management
- Food Running
- Beverage Preparation
- Communication Skills
- Psychology Knowledge
- Cash Register
Timeline
Hostess
The Point In Towson
11.2023 - Current
Hostess
Lucianna's Steakhouse
02.2022 - 08.2022
Freelance Writer
Self-Employed
05.2020 - Current
Catering Assistant
Lance Thompson Catering
06.2019 - 09.2021
Bachelor of Science - Psychology
Towson University
High School Diploma -
St. Charles High School