Summary
Overview
Work History
Education
Skills
References
Activities Awards
Timeline
Generic
LANAKILA ROBINSON

LANAKILA ROBINSON

Burien,WA

Summary

Dedicated and goal-oriented individual with a passion for digital advertising, seeking an entry-level position to build experience and leverage strong customer service skills, creative thinking, and a track record of exceeding expectations in a dynamic marketing environment.

Overview

5
5
years of professional experience

Work History

Front-End Customer Service

Costco
Seattle, WA
07.2021 - 10.2023
  • Delivered outstanding member service in high-intensity environments, consistently exceeding performance expectations
  • Efficiently processed member orders, handled cash/credit transactions with composure
  • Achieved occupational best-seller status by proactively promoting memberships during promotional periods
  • Implemented creative thinking to enhance customer experiences.
  • Created and implemented process improvements to maximize efficiency.
  • Resolved customer complaints in a professional manner.

Stage Crew Member

Highline Performing Arts Center
Burien, WA
10.2018 - 02.2020
  • Coordinated backstage operations for performances, ensuring smooth show execution
  • Demonstrated quick decision-making in response to unforeseen challenges, including performer injuries and crew disagreements, or technical issues
  • Actively listened to feedback from directors or producers regarding technical aspects of a show.
  • Effectively communicated with team members, ensuring timely execution of cues.
  • Conducted regular maintenance checks on various pieces of stage equipment.

Sea-Tac Airport Staff

Metro Cruise
Seattle, WA
04.2019 - 09.2019
  • Provided high-level customer service to cruise guests, ensuring satisfaction throughout the check-in process
  • Developed strong interpersonal skills through guest escorting and engaging with a diverse range of individuals.
  • Met incoming customers pleasantly and offered support and service, communicating effectively regarding their inquiries or complaints.

Education

Business Management And Business Marketing -

Seattle University
Seattle, WA
03.2024

Associates Degree in Liberal Arts -

South Seattle College
Seattle, WA
06.2020

High School Diploma -

Evergreen High School
Seattle, WA
06.2020

Skills

  • Exceptional Customer Service
  • Creative Problem-Solving
  • Empathetic Leadership
  • Effective Team Collaboration
  • Active Listening and Adaptability
  • Motivated and Results-Driven
  • Proficient De-Escalation Techniques
  • Practiced Computer Skills

References

References available upon request.

Activities Awards

  • 2018-2020 South College President’s Award (3.96 GPA).
  • 2018-2020 Phi Theta Kappa (PTK) Honor Society.

Timeline

Front-End Customer Service

Costco
07.2021 - 10.2023

Sea-Tac Airport Staff

Metro Cruise
04.2019 - 09.2019

Stage Crew Member

Highline Performing Arts Center
10.2018 - 02.2020

Business Management And Business Marketing -

Seattle University

Associates Degree in Liberal Arts -

South Seattle College

High School Diploma -

Evergreen High School

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LANAKILA ROBINSON