Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lana "Shay" Dice

Ishpeming,MI

Summary

Dedicated professional with experience in education and customer service. Skilled in developing individualized instructional strategies and collaborating with teams to enhance client experiences. Ready to leverage adaptability and strong communication skills to drive impactful results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Teacher

Triumphant Learning Center
Safford, AZ
02.2022 - 01.2026
  • Developed engaging lesson plans to enhance student comprehension and retention of subjects.
  • Implemented individualized instructional strategies to meet diverse learning needs of students.
  • Collaborated with colleagues to design and assess curriculum effectiveness and student progress.
  • Utilized educational technology tools to facilitate interactive learning experiences in classroom settings.
  • Established positive relationships with students, fostering a supportive and productive learning environment.

Customer Service Representative

Ascensus Retirement Services
Tucson, AZ
08.2018 - 02.2022
  • Developed training materials to enhance team onboarding and improve service consistency.
  • Provided expert guidance on retirement plan options, ensuring compliance with regulations.
  • Collaborated with cross-functional teams to streamline processes and enhance customer experience.
  • Enhanced client satisfaction by providing comprehensive 401K plan information and addressing concerns promptly.

Collections Agent

Citibank
Tucson, AZ
09.2016 - 08.2018
  • Managed delinquent accounts through effective communication and negotiation strategies.
  • Analyzed customer payment histories to identify trends and implement recovery tactics.
  • Evaluated collection strategies, making data-driven recommendations for process enhancements.
  • Collaborated with cross-functional teams to streamline collections processes and improve efficiency.

Education

High School Diploma -

Central Arizona College
Coolidge, AZ

The Art of History For Secondary Education

Grand Canyon University
Phoenix, AZ

Skills

  • Relationship building
  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service

Certification

  • First Aid/CPR Certified

Timeline

Teacher

Triumphant Learning Center
02.2022 - 01.2026

Customer Service Representative

Ascensus Retirement Services
08.2018 - 02.2022

Collections Agent

Citibank
09.2016 - 08.2018

High School Diploma -

Central Arizona College

The Art of History For Secondary Education

Grand Canyon University