Lanautica Sims
Wauwatosa,WI
Summary
Dedicated housekeeping professional with a proven track record at Heritage Square Healthcare Center, excelling in customer service and teamwork. Skilled in deep cleaning and health compliance, I consistently enhanced guest satisfaction through meticulous attention to detail and effective collaboration, ensuring a welcoming environment and timely room turnovers.
Overview
4
4
years of professional experience
Work History
Housekeeper
Heritage Square Healthcare Center
01.2025 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeping
New Berlin Holiday Inn
08.2023 - 01.2025
- Ensured timely room turnovers by coordinating efforts between front desk and housekeeping teams.
- Contributed to improving overall hotel ratings by consistently providing exceptional housekeeping services.
- Enhanced customer experience with thorough training of front office, housekeeping, and concierge teams.
- Collaborated with housekeeping teams to coordinate schedules for efficient room turnovers requiring laundry services.
Warehouse Associate
Amazon
04.2023 - 05.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Front Desk /party Host
Urban Air Adventure Park
02.2021 - 04.2023
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Education
High School Diploma -
Milwaukee Academy of Science
Milwaukee, WI06.2023
Skills
- Teamwork
- Customer service
- Housekeeping
- Mopping and sweeping
- Vacuuming and sweeping
- Health and safety compliance
- Residential cleaning
- Bed making proficiency
- Customer service-focused
- Safety protocols
- Exceptional time management
- Safe cleaning with chemicals
- Deep cleaning
- Time management
- Team support and collaboration
Timeline
Housekeeper
Heritage Square Healthcare Center
01.2025 - Current
Housekeeping
New Berlin Holiday Inn
08.2023 - 01.2025
Warehouse Associate
Amazon
04.2023 - 05.2023
Front Desk /party Host
Urban Air Adventure Park
02.2021 - 04.2023
High School Diploma -
Milwaukee Academy of Science
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