LaNaya Beckham
Indian Head,MD
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences. Empathetic professional with hands-on experience providing quality services to children and adults. Skilled in identifying and assessing and emotional issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Junior Day Counselor
Headfirst Summer Camp
06.2023 - Current
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Provided support and guidance to children in conflict resolution.
- Encouraged children's emotional and social development.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Cosmetologist
Hair By Naya
02.2019 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Developed new techniques to improve appearance of customer and provide different looks.
Customer Service Representative/Supervisor
Transportation Management Services
05.2021 - 07.2023
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Onboarded and trained customer representatives to meet performance and service goals.
- Completed data entry tasks with accuracy and efficiency.
- Offer route directions, customer line queue management, and customer information.
Amazon Fulfillment Associate
Amazon Dsp
12.2020 - 05.2021
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
Cashier
Target
10.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
BBA - Psychology
Virginia State University
Petersburg, VA12.2023
No Degree - Cosmetology
Paul Mitchell The School- Tysons Corner
McLean, VA01.2019
High School Diploma -
Henry E. Lackey High School
Indian Head, MD06.2017
Skills
- Activities Leadership
- Material and Supply Inventory
- Activity Implementation
- Issue Identification
- Emotional Support
- Clerical Support
- Problem-Solving Ability
- Behavioral Corrections
- Activity Planning
- Written and Oral Communications
- Data Entry
- Maintaining Clean Work Areas
- Positive Reinforcement Methods
- Safety Understanding
- Arts and Crafts
- Customer and Service-Oriented
- Work and Task Assignment
- Scheduling Events and Programs
- Youth Behavior Management
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Enforcing Rules and Regulations
- Activity Planning and Coordination
- Fundraising
Timeline
Junior Day Counselor
Headfirst Summer Camp
06.2023 - Current
Customer Service Representative/Supervisor
Transportation Management Services
05.2021 - 07.2023
Amazon Fulfillment Associate
Amazon Dsp
12.2020 - 05.2021
Cosmetologist
Hair By Naya
02.2019 - Current
Cashier
Target
10.2017 - 02.2018
BBA - Psychology
Virginia State University
No Degree - Cosmetology
Paul Mitchell The School- Tysons Corner
High School Diploma -
Henry E. Lackey High School
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