Lanayah Smith
Kissimmee
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server & Shift-Lead
Pei Wei
01.2024 - Current
- I applied myself by working hard, learning skills efficiently and successfully. I upsold items daily, increasing overall sales and exceptional customer satisfaction as well as exceptional customer reviews. My best efforts were acknowledged, and I was given a Shift-Lead position. My duties included overseeing daily restaurant operations, supervising employees, handling scheduling and ordering produce, and ensuring phenomenal food quality.
Hostess
Palm Tree Club
01.2025 - 01.2025
- I was responsible for welcoming guests and setting a positive first impression in a loud fast-paced environment all while managing reservations/ waitlists, answering phone calls and sending out reservation invitations, coordinating table availability with servers and management, and organizing reservation schedules to ensure efficient seating. At Palm Tree we were expected to maintain a professional appearance and dress code while providing friendly, polished customer service to create a welcoming luxury atmosphere for all guests.
Server
Rodizio Brazilian Steakhouse
01.2025 - 01.2025
- As a Server at Rodizio, it is expected we provide excellent customer service to ensure an enjoyable dining experience. My responsibilities included learning and explaining the Brazilian Steakhouse dining experience and menu options, suggesting and taking drink/item orders, and overall ensuring the guests receive attentive and efficient service throughout their meal. I worked in a team-based environment with a shared tip system- accordingly we built relationships with one another and kitchen staff to promote teamwork/ strong communication and coordinate food service/ organization.
Hostess & Server
Millers Ale House
01.2023 - 01.2024
- I was brought on as a Hostess- greeting guests upon arrival, managing seating arrangements, maintaining a well-organized and clean environment. After a few months, I asked to be trained as a server. I shadowed learning how to take orders, serving and handling food/drinks, using a pos system to manage payments and reconciling payouts at the end of each shift.
Education
High School Diploma -
Saint Cloud High School
05.2025
Skills
- Serv-Safe Certified
- POS System Experience (Aloha- NCR)
- Returning Customer Satisfaction
- Leadership & Team Supervision
- Knowledge of Food Safety, Sanitation and Restaurant Procedures
- Professional Appearance & Polished Hospitality Etiquette
- Fast-Paced Environment Experience
- Inventory/ Supply Management
- Strong Teamwork & Collaboration Skills
Certification
Serv- Safe
Timeline
Hostess
Palm Tree Club
01.2025 - 01.2025
Server
Rodizio Brazilian Steakhouse
01.2025 - 01.2025
Server & Shift-Lead
Pei Wei
01.2024 - Current
Hostess & Server
Millers Ale House
01.2023 - 01.2024
High School Diploma -
Saint Cloud High School