Lanaysia Graham
Raleigh,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service. Proficient in customer service best practices and related options. Experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Delivers excellent customer service by practiced listening and speaking skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Kitchen Cook
Primrose Schools
05.2023 - 11.2023
- Promoted excellence in food quality and presentation for kitchen staff.
- Offered tasty options for children following vegetarian, gluten-free and allergy-sensitive nutrition's.
- Followed and adjusted recipes to create healthy, flavorful meals for children satisfaction.
- Ordered ingredients and cooking supplies needed to prepare food.
Customer Service Representative
ContinuumGlobal
06.2021 - 05.2023
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Resolved complaints to satisfy customers and encourage future transactions.
- Provided customers with product information and answered inquiries.
Mail Carrier
USPS
02.2019 - 06.2021
- Offered friendly services while handling challenging situations with ease.
- Sort parcels to whichever route of which the package belonged to. (PSE)
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Cased and distributed mail to appropriate home/business.
- Handled mail and packages with care.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Certified mail knowledge.
CSR
Dominos Pizza Inc.
11.2015 - 02.2019
- Helped promote products and capitalize on upsell opportunities.
- Made sure orders were properly organized and placed in appropriate space.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Created pizzas according to customers desires.
- Serv Safe
Education
High School Diploma -
Franklinton High School
Franklinton, NC06.2018
Skills
- Cost Reduction
- Recruiting and Interviewing
- Food Processing
- Customer Service
- Mail Sorting
- Vehicle Loading
- Multitasking
- Quality Assurance
- Complaint Handling
- Account Updating
Certification
CPR
Serv Safe
Timeline
Kitchen Cook
Primrose Schools
05.2023 - 11.2023
Customer Service Representative
ContinuumGlobal
06.2021 - 05.2023
Mail Carrier
USPS
02.2019 - 06.2021
CSR
Dominos Pizza Inc.
11.2015 - 02.2019
High School Diploma -
Franklinton High School
Similar Profiles
Jamie KeelJamie Keel
Executive Director at Primrose SchoolsExecutive Director at Primrose Schools
Kelly FrenchKelly French
Teacher at Primrose SchoolsTeacher at Primrose Schools
Mia VandersterrenMia Vandersterren
Lead Teacher at Primrose SchoolsLead Teacher at Primrose Schools
Acacia ParkerAcacia Parker
Preschool Teacher at Primrose SchoolsPreschool Teacher at Primrose Schools
FRANKLYN GENAOFRANKLYN GENAO
Team Member at Bomb BarTeam Member at Bomb Bar