Lance Brown
Locust Grove
Summary
Detail-oriented Data Center Technician with strong skills in data center operations, network troubleshooting, and structured cabling. Proven track record in project management and team collaboration, enhancing service delivery and client satisfaction.
Overview
19
19
years of professional experience
Work History
Data Center Technician
HCL Tech
Social Circle, GA
01.2024 - Current
- Installed and managed structured cabling infrastructure.
- Assisted in the installation and configuration of new equipment, adhering to company protocols.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Developed comprehensive documentation for data center operations, promoting consistency in daily procedures and training new staff members effectively.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Streamlined processes for hardware installation, saving time and reducing potential errors during deployment.
- Led cross-functional teams in executing complex migration projects, resulting in seamless transitions for affected clients.
Project Manager
Integrity Technical Solutions
Hampton, Ga
10.2023 - 01.2024
- Led project teams to achieve milestones within set timelines and budget constraints.
- Implemented project management tools to streamline workflows and monitor progress effectively.
- Facilitated regular project meetings to assess status, identify risks, and ensure accountability among team members.
- Developed comprehensive project plans, defining scope, objectives, and deliverables for various initiatives.
- Mentored junior team members on best practices in project management methodologies and tools.
Lead Technician
IES Communications
Social Circle, GA
01.2020 - 10.2023
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
Low Voltage Technician
Sentinel
Hampton, GA
03.2007 - 01.2020
- Installed low voltage systems including security alarms and surveillance cameras.
- Conducted troubleshooting for various low voltage systems to ensure optimal performance.
- Collaborated with team members to complete installations efficiently and safely.
- Managed inventory of tools and materials, ensuring availability for projects.
- Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.
- Contributed to business growth by providing exceptional service that resulted in repeat customers and referrals.
Education
CompTIA Secure Infrastructure Specialist - Information Technology
MyComputerCareer
Raleigh, NC02-2020
Skills
- Data center operations
- Network troubleshooting
- Structured cabling
- Rack installation
- Project management
- Teamwork and collaboration
- Team building
Timeline
Data Center Technician
HCL Tech
01.2024 - Current
Project Manager
Integrity Technical Solutions
10.2023 - 01.2024
Lead Technician
IES Communications
01.2020 - 10.2023
Low Voltage Technician
Sentinel
03.2007 - 01.2020
CompTIA Secure Infrastructure Specialist - Information Technology
MyComputerCareer