Lance Davis
Williams Sonoma Inc
Arlington,TN
1
Certification
36
years of professional experience
Dynamic General Manager with expertise in operations management and process improvement. Proven track record in logistics management and staff development, driving efficiency and team productivity.
Work History
General Manager of Operations
27 Years 9 Months- Led cross-functional teams in implementing process improvements, resulting in streamlined workflows.
- Directed operational strategies to enhance supply chain efficiency and reduce costs.
- Oversaw inventory management systems to maintain optimal stock levels and minimize waste.
- Developed training programs for staff to improve productivity and ensure compliance with safety standards.
Assistant General Manager of Operations
5 Years- Streamlined operational processes to enhance efficiency across multiple departments.
- Developed strategic initiatives to improve customer satisfaction and loyalty metrics.
- Implemented training programs to elevate team performance and service quality.
- Analyzed inventory management systems for optimized supply chain operations.
- Led efforts to implement new MHE within the personalization process.
- Created and implemented new staffing approaches to handle surges in the business.
Operations Manager
15 Years 11 Months- Led cross-functional teams in implementing inventory management systems.
- Analyzed performance metrics to optimize supply chain operations.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Developed training programs for staff, improving onboarding and productivity.
- Implemented a new WMS system in 4 locations.
- Implemented a new performance tracking and pay system for the personalization department.
Area Operations Manager
4 Years 1 Month- Oversaw daily operations to ensure efficiency and compliance with safety standards.
- Implemented process improvements, enhancing workflow productivity across multiple teams.
- Coordinated inventory management systems to optimize stock levels and reduce waste.
- Mentored team members, fostering a culture of continuous learning and development.
- Developed a factory ticketing program to reduce processing costs in the distribution center.
- Worked with product launches and various promotional events.
Senior Customer Service Representative
4 Years- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and company policies.
- Streamlined process for handling customer feedback, enhancing satisfaction levels significantly.
- Led initiatives to enhance service delivery efficiency, resulting in improved response times.
Education
Bachelor of Science - Communications
Skills
Operations management
Logistics management
Business analysis
Employee motivation
Inventory management
Staff management
Process improvement
Staff development
Team engagement
Accomplishments
- Reduced lost workdays and recordable incidents to [Number] by implementing a safety awareness program.
- Reduced operational expenses by 5 % by streamlining branch operations.
- Earned the “People First” Award in 2024 & 2018 for Leadership recognition.
- Saved the company $150k by aggressively negotiating with suppliers.
Certification
- OSHA Certification Training - 2022
Interests
I enjoy helping others and giving back to the community.
Team Sports
Volunteering with youth sports programs as a [role].
Volunteer Work
Personal Development and Self-Improvement
Timeline
Assistant General Manager of Operations
Williams Sonoma Inc.
06.2014 - 06.2019Read More
General Manager of Operations
Williams Sonoma Inc
07.1998 - 04.2026Read More
Operations Manager
Williams Sonoma Inc
07.1998 - 06.2014Read More
Area Operations Manager
Nike Warehouse
06.1994 - 07.1998Read More
Senior Customer Service Representative
Nike
06.1990 - 06.1994Read More
Union University
Bachelor of Science from Communications
Read More