Lance Dunigan
Eudora,AR
Summary
Accomplished insurance professional with expertise in client relationship management and policy analysis. At ADM/Validus Insurance, expanded distribution channels, driving a 20% increase in regional sales. Proficient in Salesforce and Microsoft 365, leveraging communication skills to build trust and deliver tailored solutions. Recognized for integrity and strategic thinking in high-stakes environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Independent Insurance Agent
Langston and House
Jackson, Mississippi
11.2022 - Current
- Consult with clients on insurance needs, advise on coverage options, and close policies.
- Act as a trusted advisor, representing the agency with professionalism in every customer interaction.
- Processed new applications, ensured compliance with industry regulations, and maintained accurate client policy records to support high retention and renewal rates.
District Sales Manager
Validus Insurance
, Mississippi, Arkansas
04.2016 - 11.2022
- Directed sales teams and formulated strategies across multiple states to optimize performance.
- Collaborated with clients to assess coverage needs, consistently surpassing policy sales targets.
- Cultivated strong relationships with brokerage partners, facilitating entry into new markets and boosting policy adoption rates.
- Expanded agency distribution channels through targeted training programs and resource-sharing initiatives, significantly enhancing regional sales outcomes.
Claims Adjuster Supervisor
Farm Bureau Insurance
, Arkansas, Missouri
09.2012 - 03.2016
- Supervised adjusters and handled customer inquiries in claims processing.
- Ensured high standards of service and client satisfaction.
- Negotiated settlements with claimants based on policy terms and conditions.
- Trained junior adjusters on best practices in claims evaluation and documentation.
Insurance Claims Adjuster
Farm Bureau Insurance
, Mississippi
08.2009 - 08.2012
- Handled claims for policyholders, maintaining clear communication during stressful times.
- Built trust by guiding customers through claim processes efficiently.
- Investigated and analyzed claim documentation to determine coverage eligibility, collaborating with internal departments to expedite resolution and uphold service standards.
Business Owner
Dunigan Farm Services
Parkdale, Arkansas
01.2002 - 08.2009
- Prepared yearly budgets and crop plans for customer.
- Directed daily operations, including resource allocation and scheduling, to ensure efficient delivery of agricultural services tailored to client requirements.
- Expanded client relationships by cultivating new business opportunities and negotiating service agreements, contributing to sustained revenue growth for the operation.
Education
MBA - Operations Management
Mississippi State University
Starkville01.2002
Bachelor of Science - Agricultural Business, Finance
Mississippi State University
Starkville01.2000
Skills
- Communication and persuasion
- Client relationship management
- Claims handling and settlement negotiation
- Contract negotiation and legal compliance
- Claims technology expertise
- Microsoft 365 proficiency
- Salesforce utilization
- Policy analysis and risk evaluation
- Integrity and analytical skills
- Research and critical thinking
- Quoting and estimation
- Guidewire and EzLynx knowledge
Certification
- Property and Casualty Producer’s License | Multiple States
- Claims Adjuster License
- Microsoft 365 Specialization Certification
- Microsoft Office Excel Associate
- CAPP
Timeline
Independent Insurance Agent
Langston and House
11.2022 - Current
District Sales Manager
Validus Insurance
04.2016 - 11.2022
Claims Adjuster Supervisor
Farm Bureau Insurance
09.2012 - 03.2016
Insurance Claims Adjuster
Farm Bureau Insurance
08.2009 - 08.2012
Business Owner
Dunigan Farm Services
01.2002 - 08.2009
MBA - Operations Management
Mississippi State University
Bachelor of Science - Agricultural Business, Finance
Mississippi State University