Lance Fleming
Gilbert,AZ
Summary
Motivated and dependable professional with experience in direct care, customer service, automotive retail, and youth supervision. Strong skills in communication, conflict resolution, leadership, and problem-solving in fast-paced environments. Currently pursuing a Bachelor of Science in Nursing (BSN) at Chamberlain University while gaining hands-on healthcare-related experience in residential care. Seeking opportunities for continued professional growth and advancement in healthcare.
Developed strong communication and interpersonal skills in caregiving environment, focusing on supporting individuals with their daily needs. Skilled in assisting with personal care and managing daily routines, seeking to transition into new field where these skills are applicable. Committed to continuing professional growth and making positive impact in new role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DIRECT CARE WORKER
POWERHOUSE YOUTH FACILITY
ARIZONA
06.2025 - Current
- Provide daily supervision, structure, and support for youth in a residential care setting
- Utilize de-escalation and behavior management techniques to ensure safety and stability
- Assist residents with routines, emotional regulation, and life skills development
- Complete accurate incident reports, behavioral documentation, and progress notes
- Collaborate with interdisciplinary team members to support individualized care plans
- Serve as a positive role model while maintaining professional boundaries
AUTOMOTIVE ASSOCIATE
WALMART SUPERCENTER
ARIZONA
01.2024 - 01.2025
- Assisted customers with automotive products and basic vehicle service needs
- Developed product knowledge and hands-on experience in vehicle maintenance support
- Maintained organized inventory and ensured a safe, efficient work environment
CUSTOMER SERVICE / SERVICE DESK / CASHIER
WALMART SUPERCENTER
ARIZONA
01.2022 - 01.2022
- Processed returns, exchanges, and money services accurately and efficiently
- Resolved customer concerns professionally in a high-volume retail environment
- Handled cash transactions while maintaining compliance with company policies
SALES ASSOCIATE
DANIELS JEWELERS
ARIZONA
01.2021 - 01.2022
- Assisted customers with jewelry selection and product recommendations
- Consistently met daily sales goals across both high-value and standard merchandise
- Ensured security and proper handling of valuable inventory
- Maintained high standards of customer service and professional presentation
Education
Bachelor of Science in Nursing -
CHAMBERLAIN UNIVERSITY
High School Diploma - undefined
HIGLEY HIGH SCHOOL
01-2021
Skills
- Patient & Youth Care Support
- Communication & Customer Service
- Conflict Resolution & De-escalation
- Team Collaboration & Leadership
- Documentation & Reporting
- Time Management
- Crisis Intervention
- Problem Solving
- Attention to Detail
- Sales & Client Engagement
- Adaptability in Fast-Paced Environments
- Behavioral management
- Social skills development
- Patient care
- Medication administration
- Reliability and punctuality
- Meal preparation
Certification
- Basic Life Support (BLS) Certification
- Arizona Fingerprint Clearance Card
Languages
English
Full Professional
Timeline
DIRECT CARE WORKER
POWERHOUSE YOUTH FACILITY
06.2025 - Current
AUTOMOTIVE ASSOCIATE
WALMART SUPERCENTER
01.2024 - 01.2025
CUSTOMER SERVICE / SERVICE DESK / CASHIER
WALMART SUPERCENTER
01.2022 - 01.2022
SALES ASSOCIATE
DANIELS JEWELERS
01.2021 - 01.2022
High School Diploma - undefined
HIGLEY HIGH SCHOOL
Bachelor of Science in Nursing -
CHAMBERLAIN UNIVERSITY