Lance Gendron
Seminole,FL
Summary
Dynamic and analytical Licensing and Contracting Specialist with extensive experience managing complex portfolios, compliance processes, contract processing, regulatory adherence, and workflow system optimization. Demonstrated leadership skills in enhancing team performance, driving efficiency, and achieving strategic business outcomes.
Overview
15
15
years of professional experience
Work History
Brokerage Contracting Manager
Independent Administrative Services, LLC
01.2024 - Current
- Lead and manage a team of 15 contract processors, overseeing the annual processing of over 60,000 contracts.
- Direct hiring processes and employment decisions within the brokerage contracting division.
- Increased operational efficiency by 14% and boosted productivity by 11%.
- Developed and implemented usage guidelines for two critical data management systems, ensuring scalability and regulatory compliance.
- Played an integral role throughout the lifecycle (discovery to post-release triage) of new workflow management and contracting platform systems
- Maintain and strengthen professional relationships with over 70 national insurance carriers.
Licensing & Contracting Brokerage Supervisor
Independent Administrative Services, LLC
03.2019 - 12.2023
- Supervised a team of processors providing services for 8 marketing entities.
- Reviewed and validated contracts, ensuring accuracy and completeness, and identified necessary corrections and required supporting documents.
- Facilitated accurate maintenance of agent data and conducted comprehensive team training to minimize client and associate confusion.
Licensed Realtor & Marketing Assistant
FLA REO, INC
09.2014 - 03.2019
- Guided clients through successful transactions involving residential property sales and purchases.
- Created detailed Broker Price Opinions (BPOs) and marketing reports to assist REO sellers and buyers.
- Ensured compliance with evolving industry regulations, significantly reducing liability and risk.
Appraisal Specialist
Ofori & Associates
01.2013 - 04.2014
- Conducted HUD property appraisals in compliance with FHA and AMC guidelines.
- Improved processes for FHA submissions, enhancing client satisfaction.
- Supported valuation processes for distressed HUD-owned real estate assets.
Marketing Support
First Preston HT
01.2011 - 01.2013
- Coordinated management of REO property assignments across six states.
- Assigned tasks, tracked broker performance, monitored inventory aging, and resolved issues collaboratively with local brokers.
Education
National Association of Realtors, Florida
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Donaldson Real Estate School
Biological Engineering
Louisiana State University
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St. Charles Catholic High School
Skills
- Contract Management & Policy Compliance
- Workflow Development & System Optimization
- Team Leadership & Professional Development
- Strategic Systems Integration
- Regulatory Compliance & Risk Mitigation
- Proficiency in Microsoft Products
SELECTED HIGHLIGHTS
- Managed a high-volume operation processing over 60,000 contracts annually.
- Achieved a 14% improvement in team efficiency through strategic process enhancement.
- Successfully led the adoption of structured processes for multi-system integration.
- Maintained oversight and effective communication channels with 70+ insurance carriers.
- Provided expertise and support from conceptualization through implementation and triage of cross-functional system deployments.
Timeline
Brokerage Contracting Manager
Independent Administrative Services, LLC
01.2024 - Current
Licensing & Contracting Brokerage Supervisor
Independent Administrative Services, LLC
03.2019 - 12.2023
Licensed Realtor & Marketing Assistant
FLA REO, INC
09.2014 - 03.2019
Appraisal Specialist
Ofori & Associates
01.2013 - 04.2014
Marketing Support
First Preston HT
01.2011 - 01.2013
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Donaldson Real Estate School
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St. Charles Catholic High School
National Association of Realtors, Florida
Biological Engineering
Louisiana State University
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