LANCE GRAY

Results-driven warehouse operations leader with a proven track record in logistics coordination, team leadership, and operational problem-solving. Expertise in optimizing workflows and enhancing efficiency while guiding high-performance teams in fast-paced distribution environments. A strong commitment to operational excellence ensures seamless delivery and execution, supported by deep familiarity with industry standards. Recognized as an effective communicator with a passion for collaboration, service, and continuous improvement, consistently driving success for both the team and the organization.

Chick-fil-A Supply – Key Contributions

November 2023

• Developed forms for holiday week overtime sign-ups, accompanied by updated schedules to streamline communication and planning.

January 2024

• Designed provisional training resources for new warehouse team members:
  Structured a 30-60-90 day onboarding framework
  Created both Trainee Evaluation and Annual Performance Review forms
  Successfully transferred training resource management to the Training Lead in March of 2025

June–July 2024

• Led the Training and Implementation of Manhattan Warehouse Management System (WMS):
  Acquired comprehensive knowledge of the new Manhattan WMS platform
  Co-facilitated training sessions for all team members
  Recognized for helping lead one of the fastest and most seamless WMS rollouts in the network (credited by Tom Jones)

December 2024

• Created a Samsara Total Miles Tracker:
  Enabled accurate mileage tracking using Samsara data
  Authored detailed user instructions to ensure proper utilization by the team

January 2025

• Developed a comprehensive Daily Operations Plan (DOP) in Excel for warehouse activities:
  Visualized daily workload and TM assignments by zone
  Included real-time progress tracking for zone-level completion
  Integrated weekly rotation plans for cross-functional training in collaboration with the Training Lead
  Automated the generation of TM rosters based on shift schedules
  Consolidated data entry for overtime and PTO into a single interface
  Maintained a full TM roster with associated schedules

February 2025

• Designed an Excel-based presentation template to assist transportation supervisors in summarizing late delivery events with relevant performance metrics

March 2025

• Created and maintained an Overtime Request Smartsheet:
  Developed QR code access for ease of submission
  Automated email workflows for approval and notification to team members
  Implemented visual indicators to denote request status (approved, denied, pending)
  Established a tracking sheet for denied requests to promote fair scheduling practices
  Conducting weekly updates in response to changing operational needs
• Launched a PTO Tracker via Smartsheet:
  Developed digital forms and QR codes for warehouse and transportation teams
  Embedded automation to manage approval workflows and communications
  Incorporated shift swap documentation into the system
  Used conditional formatting to indicate the status of requests
• Facilitated Rodeo Event Planning via Smartsheet:
  Enabled driver registration for skill competitions by class type (Class A, Class B)
  Monitored sign-ups to assist with food orders and volunteer coordination

April–May 2025

• Enhanced performance evaluation systems:
  Built and supported performance tracking tools in Smartsheet for both warehouse and transportation teams
  Contributed to the development of a performance data drop sheet in Excel
  Automated metrics to calculate TM accuracy and productivity
  Applied conditional formatting to distinguish performance levels (green: acceptable, yellow: needs improvement, red: unacceptable)
  Provided written guides for consistent implementation by supervisors and leads

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Access)
• Familiar with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and ERP solutions
• Strong working knowledge of warehouse safety regulations and SOP compliance