Lance Hall
Jonesboro,GA
Summary
Accomplished Sr Manager at NCR, adept in data analytics and team leadership, streamlined processes for 80% automation success, enhancing organizational efficiency. Skilled in strategic planning and operations management, consistently exceeded performance targets, fostering talent development and operational excellence. Forward-thinking Senior Manager adept at managing teams of 25 employees with 20 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
17
17
years of professional experience
Work History
Sr Manager Data and Analytics
NCR
Atlanta, Ga.
08.2023 - Current
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Researched and compiled tailored monthly analytics and reports for all senior management with PowerBI, Tableau, Microstrategy and Qlik.
- Optimized system and platform performance capabilities in most efficient, practical way possible.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Developed KPI metrics derived from raw company data to track improvements in organizational efficiency.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Achieved 80% success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action.
- Provided strong leadership to enhance team productivity and morale.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Implemented and developed operational standards, policies and procedures.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Mentored junior staff members for skill development and career progression within the organization.
Forklift Operator/Trainer
Radial
06.2022 - Current
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Lead Maintenance Technician
DFMI
02.2016 - 03.2020
- Served as primary point-of-contact between maintenance department and vendors, ensuring clear communication regarding parts delivery timelines and specifications.
- Supervised technicians and assigned responsibilities.
- Laid and repaired tile, carpet and vinyl flooring.
- Troubleshot and repaired conveyors, pneumatic systems and steam boilers.
- Achieved advanced training on machine handling and cleaning, safety and heavy equipment utilization procedures.
- Conducted root cause analysis investigations after major breakdowns or incidents to prevent future occurrences.
Lead Data Engineer
NCR
10.2007 - 12.2012
- Analyzed complex data and identified anomalies, trends and risks to provide useful insights to improve internal controls.
- Developed, implemented, supported and maintained data analytics protocols, standards and documentation.
- Addressed ad hoc analytics requests and facilitated data acquisitions to support internal projects, special projects and investigations.
- Prepared written summaries to accompany results and maintain documentation.
- Contributed to internal activities for overall process improvements, efficiencies and innovation.
- Prepared documentation and analytic reports effectively and efficiently delivering summarized results, analysis and conclusions to stakeholders.
- Coordinated with project management staff on database development timelines and project scope.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Planned and implemented security measures to safeguard vital business data.
Education
Bachelor of Science - Instrumentation And Control Engineering
University of Georgia
Athens, Ga.05.2011
Associate of Science - Computer Engineering Technology
ITT Technical Institute - Duluth
Duluth, Ga.03.2008
Skills
- Data Analytics Documentation
- Strategic Planning
- Data Analytics
- Database Development
- Talent Development
- Team Leadership
- Resource Allocation
- MS Office
- Idea Development and Brainstorming
- Cross-functional Team Coordination
- Data-driven decision-making
- Material accountability systems
- Time management abilities
- Process Improvement
- Negotiation and Conflict Resolution
Timeline
Sr Manager Data and Analytics
NCR
08.2023 - Current
Forklift Operator/Trainer
Radial
06.2022 - Current
Lead Maintenance Technician
DFMI
02.2016 - 03.2020
Lead Data Engineer
NCR
10.2007 - 12.2012
Bachelor of Science - Instrumentation And Control Engineering
University of Georgia
Associate of Science - Computer Engineering Technology
ITT Technical Institute - Duluth