Lance Hancock
Franklin,TN
Summary
Dedicated Senior IT Consultant with a robust background in Clinical Informatics support for clinicians and Executive leadership teams. Proven expertise in developing and implementing efficient processes to enhance staff performance and customer satisfaction. Adept at driving excellence in process development, staff mentorship, and fostering departmental growth. Aspiring to leverage my skills and experience in the role as the WR Division Engagement Owner at Banner Health. Committed to collaborating with leadership to enhance staff engagement, instill confidence in the organization, and facilitate exceptional customer support efforts.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior IT Consultant
Banner Health
12.2023 - Current
- Transitioned from Solution Owner with Job development in process while continuing to serve in the same capacity as Solution Owner.
IT Clin Apps Solution Owner
Banner Health
07.2022 - 12.2023
- Created process improvement plans for both Clinical and Non-Clinical customers.
- Developed over 100 automation processes for a variety of customers to increase their productivity including saving customers over 4500 hrs in 2023.
- Created data delivery processes to departments inside Clinical Applications and outside, including the Service Desk and Cyber Security Reporting.
- Increased speed of data delivery between multiple platforms to deliver faster and more reliable reporting for project decision making.
IT Clinical Engagement Specialist III
Banner Health
06.2021 - 07.2022
- Worked with Engagement Owners in process Improvement.
- Automated processes for Engagement and Support to help Clinical Support Analysts in their endeavor to support clinicians in the hospitals.
- Managed projects from conception to completion while meeting deadlines.
- Analyzed customer feedback to identify opportunities for improvement in service delivery.
- Identified potential partners to bolster cross-functional relationships and drive new business opportunities.
RN Clinical Informatics Sr Manager: East Division
Banner Health
08.2018 - 06.2021
- Divisional leader managing teams of 7 acute health care facilities that drove effective EMR quality improvement and education to its end users.
- Developed continuing education platform for current employees.
- Led process improvement projects and implementations to multiple facilities that led to an increase in customer satisfaction and a decrease in Electronic Medical Record times.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Implemented strategies for improving communication between management and staff at all levels of the organization.
RN Clinical Informatics Coordinator
Banner Health
02.2018 - 08.2018
- Support clinical users such as providers and nurses in charting patient care in the EMR (Electronic Medical Record)
- Drove changes in the electronic medical record to decrease time and mistakes for end users, increasing customer satisfaction.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Identified areas requiring improvement or modification based on changes in healthcare industry or trends.
ICU SWAT RN
Banner Health
07.2017 - 02.2018
- Drove clinical education for procedures, codes, CRRT, and patient experience and coordinates efforts with Clinical leaders and house supervisors
- Managed difficult families and patients while supporting the House Supervisor, RN Managers, and Nurses.
- Directed code and rapid response teams
- Actively participated in patient care rounds and makes recommendations to the plan of care.
RN Clinical Informatics Coordinator
Banner Health
04.2014 - 07.2016
- Successfully implemented EMR projects including Cerner for Women and Infant Services.
- Support clinical users such as providers and nurses in charting patient care in the EMR (Electronic Medical Record)
- Drove changes in the electronic medical record to decrease time and mistakes for end users, increasing customer satisfaction.
- Sat on multiple process improvement projects
Intensive Care Unit Clinical Nurse
Banner Health
Phoenix, AZ
10.2009 - 10.2015
- Managed the care for new liver and renal transplant patients in the ICU.
- Managed the care of critically ill patients
- Worked as Team lead and Code team participant
- Floated to multiple ICUs in house to provide care for CRRT patients and other specialties of care
Progressive Care Nurse
Banner Health
05.2009 - 10.2009
- Managed the care of progressive care level patients as a new grad RN
Intensive Care Nurse
HCA Healthcare
09.2021 - 06.2023
- After helping Banner Health with high levels of COVID patients, I turned to my community to continue to help with the extremely high patient levels with low RN counts.
- Patient management in COVID Overflows and Critical Care Units.
- RN Mentor for New Grads and struggling nurses.
- Conducted daily rounds to assess patient conditions, evaluate progress towards goals, and document changes in status or plan of care as needed.
ICU Float Pool RN
Dignity Health
05.2016 - 08.2017
- Floated to multiple facility ICUs
- Managed a wide range of patients from Medical ICU, Neuro ICU, and Trauma ICU, and House ICU SWAT RN
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
Education
Master of Science in Nursing - MSN, Nursing Management and Leadership -
Western Governors University
01.2019
Bachelor of Science in Nursing - BSN, Registered Nursing/Registered Nurse -
Western Governors University
01.2017
Associate of Science - AS, Registered Nursing/Registered Nurse -
Estrella Mountain Community College
01.2009
Skills
- Nursing Management
- Critical Care Nursing
- Healthcare Informatics
- Direct Patient Care
- Process Improvement
- Troubleshooting and Diagnostics
- Problem-Solving
- Test Automation
- Testing and Debugging
- Self-Starter
- Application Development
- Project Management
- Work Flow Planning
- Staff Management
Certification
Registered Nurse - Colorado Board of Nursing, 10/01/2023, 09/01/2025, RN1676759
Honors Awards
X-Factor Award - Banner Health
Timeline
Senior IT Consultant
Banner Health
12.2023 - Current
IT Clin Apps Solution Owner
Banner Health
07.2022 - 12.2023
Intensive Care Nurse
HCA Healthcare
09.2021 - 06.2023
IT Clinical Engagement Specialist III
Banner Health
06.2021 - 07.2022
RN Clinical Informatics Sr Manager: East Division
Banner Health
08.2018 - 06.2021
RN Clinical Informatics Coordinator
Banner Health
02.2018 - 08.2018
ICU SWAT RN
Banner Health
07.2017 - 02.2018
ICU Float Pool RN
Dignity Health
05.2016 - 08.2017
RN Clinical Informatics Coordinator
Banner Health
04.2014 - 07.2016
Intensive Care Unit Clinical Nurse
Banner Health
10.2009 - 10.2015
Progressive Care Nurse
Banner Health
05.2009 - 10.2009
Master of Science in Nursing - MSN, Nursing Management and Leadership -
Western Governors University
Bachelor of Science in Nursing - BSN, Registered Nursing/Registered Nurse -
Western Governors University
Associate of Science - AS, Registered Nursing/Registered Nurse -
Estrella Mountain Community College