Jessica Evans
Essex,MD
Summary
Passionate future counselor committed to helping clients work toward healing and self-sufficiency while emphasizing personal strengths. Honest and disciplined professional with several years of comprehensive experience in residential and outpatient care. Impeccable communicator possessing ethical decision-making abilities.
Overview
9
9
years of professional experience
Work History
Central Operations Manager
Mariner Finance
Nottingham, MD
05.2021 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted team in daily operations and workflow management.
- Coordinated communication between departments to enhance collaboration.
- Facilitated team meetings to discuss project updates and priorities.
- Initiated and guided a successful departmental pilot, establishing its long-term value and securing promotion to department manager as the program expanded.
Team Lead
Access Receivables Management
Cockeysville, MD
08.2020 - 05.2021
- Monitored team progress and enforced deadlines.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
Assistant Branch Manager
Mariner Finance
Glen Burnie, MD
12.2016 - 01.2020
- Trained and mentored highly effective teams to meet corporate service standards.
- Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
Education
Master of Science - Clinical Mental Health Counselling
Walden University
Minneapolis, MN09-2026
Bachelor of Science - Psychology
University of Maryland Global Campus
Elkridge, MD12.2023
Associate of Science - Business Administration
The Community College of Baltimore County
Essex, MD05.2021
High School Diploma -
The Catholic High School of Baltimore
Baltimore, MD05.2014
Skills
- Active listening
- Multicultural competence
- Empathy development
- Peer support
- Behavioral observation
- Professionalism
- Schedule management
- Effective communication
- Multitasking
- Interpersonal skills
Timeline
Central Operations Manager
Mariner Finance
05.2021 - Current
Team Lead
Access Receivables Management
08.2020 - 05.2021
Assistant Branch Manager
Mariner Finance
12.2016 - 01.2020
Bachelor of Science - Psychology
University of Maryland Global Campus
Associate of Science - Business Administration
The Community College of Baltimore County
High School Diploma -
The Catholic High School of Baltimore
Master of Science - Clinical Mental Health Counselling
Walden University
Similar Profiles
Brady CohenBrady Cohen
Branch Manager at Mariner FinanceBranch Manager at Mariner Finance
Matthew EylerMatthew Eyler
Assistant Vice President, Oklahoma at Mariner FinanceAssistant Vice President, Oklahoma at Mariner Finance
Emily CastilloEmily Castillo
Account Representative at Mariner FinanceAccount Representative at Mariner Finance
RaShonda BerkleyRaShonda Berkley
Account Representative at Mariner FinanceAccount Representative at Mariner Finance
Christian StomskiChristian Stomski
Insurance Broker (P&C) at Next Level InsuranceInsurance Broker (P&C) at Next Level Insurance