Lance Houghtaling
Huntersville,NC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Working from a crew member to working up to become a General Manager, seeing all the insides of out to becoming a better leader. Working side by side with staff to see with making a store profitable. Using company stand cost with P&L to close each month with a profitable win.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Clean Eatz
02.2023 - 06.2024
- Managed monthly budget implementations, quarterly employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Overseen the day to day operations of the location, while communicating with General Managers of sister locations.
- Using the P&L spreadsheet to make sure location was profitable and where cuts were need to be made.
General Manager
Cookout
08.2012 - 02.2023
- Recruited, hired, trained, scheduled and coach employees on company policy, stations, and how to keep food cost lower then company expectation.
- Created week, month, quarterly, and yearly goals for 4 stores to hit based of last years sales at a profitable and company wide growth margin.
- Maintained, coached, and helped groom employees, crew leaders, and co-managers to step up, and become managers and general managers.
- Kept a daily, weekly, and monthly cleaning list to help maintain a high health score, and using preventive maintenance on all company assets.
Education
High School Diploma -
Mooresville High School
Mooresville, NC05.2015
Skills
- Customer Service
- Management
- Food Preparation and Safety
- Servsafe Certificate
- Hands on
- Quick Thinking/Brainstorming
Accomplishments
Helped turned 3 cookouts from being down in sales and employees to having a low turnover rate, and having 28 months up in sales in a row at over 5% growth rate.
Certification
Servsafe
Timeline
General Manager
Clean Eatz
02.2023 - 06.2024
General Manager
Cookout
08.2012 - 02.2023
High School Diploma -
Mooresville High School
Servsafe
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