Lane Jacobs
Layton
Summary
Dedicated professional with extensive experience in emergency response coordination and team collaboration. Known for strong crisis management skills and technical proficiency with dispatch systems, committed to enhancing service quality and operational efficiency.
Overview
29
29
years of professional experience
Work History
Lead Emergency Dispatcher
Bountiful Police Department
Bountiful
04.2021 - Current
- Coordinated emergency response efforts alongside law enforcement and medical services.
- Supervised daily operations of emergency communication center staff and protocols.
- Performed quality assurance evaluations of call-takers and dispatchers working in the 911 Communications Center.
- Received and prioritized emergency calls from the public.
- Monitored multiple communication channels for urgent incidents.
- Provided clear instructions to callers during critical situations.
- Maintained calm and professional demeanor under high-pressure conditions.
- Assisted training new dispatchers on protocols and procedures.
Dispatch Supervisor
Davis County Sheriff's Office
Farmington
01.2003 - 04.2021
- Supervised daily operations of emergency communication center staff and protocols.
- Coordinated response efforts with police, fire, and medical teams during emergencies.
- Coordinated the implementation of a Tactical Dispatch Team in Davis County.
- Maintained records for the towing rotation for Davis County Dispatch, and ensured compliance with the towing rotation agreement with all tow companies.
- Resolved customer complaints about service provided by the 911 Communications Center in a timely manner.
- Ensured proper protocols were followed during all incoming calls related to emergencies.
Wheeled Vehicle Mechanic (91B)
United States Army Reserve
Ogden
12.1996 - 12.2004
- Diagnosed mechanical issues in wheeled vehicles using diagnostic equipment.
- Performed preventive maintenance on military transport vehicles and equipment.
- Repaired engines, transmissions, and suspension systems for optimal vehicle performance.
- Maintained inventory of tools, parts, and supplies for vehicle repair operations.
- Conducted safety inspections to ensure compliance with military standards and regulations.
Education
High School Diploma -
Layton High School
Layton, UT06-1998
Skills
- Emergency response coordination
- Knowledge of current dispatch software and systems (Spillman, BCI certification, POST certification, VESTA, CPR certification, UCJIS website)
- Ability to stay calm under pressure
- Works well within a team
- Crisis management
- Effective communication
Timeline
Lead Emergency Dispatcher
Bountiful Police Department
04.2021 - Current
Dispatch Supervisor
Davis County Sheriff's Office
01.2003 - 04.2021
Wheeled Vehicle Mechanic (91B)
United States Army Reserve
12.1996 - 12.2004
High School Diploma -
Layton High School