Open To Work
Argenia Stewart
Southfield,MI
Summary
Dynamic Transportation Emergency Dispatcher with the City of Detroit Department of Transportation, skilled in crisis management coordination and emergency response. Enhanced response times through process improvements and effective call prioritization. Recognized for training new dispatchers and fostering team morale, ensuring high service delivery standards in high-pressure situations.
Professional emergency communication specialist skilled in managing high-stress situations and ensuring rapid, accurate information relay. Known for strong teamwork and adaptability in dynamic environments. Expertise in crisis management, multitasking, and maintaining composure under pressure. Reliable, results-driven, and equipped with excellent verbal communication and problem-solving abilities.
Overview
29
29
years of professional experience
Work History
Transportation Emergency Dispatcher
City of Detroit Department of Transportation
09.2009 - 04.2025
- Coordinated emergency responses, ensuring timely dispatch of services and resources.
- Monitored multiple communication channels to maintain situational awareness during incidents.
- Trained new dispatchers on protocols, procedures, and use of dispatch software.
- Implemented process improvements to enhance response times and service delivery efficiency.
- Collaborated with public safety agencies to streamline communication and incident resolution.
- Analyzed call data to identify trends and develop strategies for operational improvement.
- Led team meetings to review performance metrics and optimize dispatch operations.
- Developed training materials that improved dispatcher readiness and operational knowledge.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
- Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Optimized productivity to improve on-time emergency response and life support.
- Promoted public safety awareness by participating in community outreach events and presentations related to emergency preparedness.
- Exceeded performance metrics in both call handling and dispatch accuracy, resulting in a higher level of service to the community.
- Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
- Improved project completion time by incorporating [Type] policies.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Enhanced dispatcher training programs for more effective communication with first responders.
- Identified areas for process improvement within the dispatch center, leading to increased efficiency without sacrificing quality service.
- Increased timely treatment protocols by leveraging current response and quality assurance requirements.
Transportation Station Worker
City of Detroit Department of Transportation
10.2004 - 09.2009
- Operated and maintained transportation vehicles to ensure safe and efficient service delivery.
- Conducted routine inspections of equipment, identifying maintenance needs to prevent operational disruptions.
- Responded promptly to service requests, providing clear communication and timely resolutions for public inquiries.
- Collaborated with team members to enhance workflow efficiency and improve service quality across departments.
- Developed training materials for new employees, fostering a culture of safety and operational excellence.
- Evaluated and recommended upgrades to transportation systems, enhancing overall performance and reliability.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reported defective products or machinery to supervisor.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Monitored transit schedules, coordinating with team to optimize routes and minimize delays.
Transportation Equipment Operator
City of Detroit Department of Transportation
08.1996 - 10.2004
- Operated buses and other transportation equipment safely and efficiently in various weather conditions.
- Conducted routine inspections on vehicles to ensure compliance with safety regulations and maintenance standards.
- Collaborated with dispatch to optimize routes, improving on-time performance for public transit services.
- Mentored new operators on safety protocols, operational procedures, and customer service excellence.
- Coordinated with maintenance teams to schedule preventive upkeep, minimizing downtime of transportation assets.
- Coordinated with dispatchers and customer service teams to address client concerns and improve overall satisfaction.
- Maintained open lines communication dispatch customer service address resolve issues promptly effectively.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Sales Floor Team Leader
Kroger
02.1996 - 1997
- Led daily operations of sales floor, ensuring optimal customer service and efficient team collaboration.
- Trained and mentored team members on product knowledge and sales techniques to enhance performance.
- Implemented visual merchandising strategies to maximize product visibility and drive sales growth.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Cultivated a positive work environment that encouraged teamwork and high employee morale on the sales floor.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Assisted customers with [Product or Service] selection through carefully curated questions.
- Maintained a well-organized sales floor, ensuring products were properly displayed and easily accessible for customers.
Education
No Degree - Criminal Justice
Alabama State University
Montgomery, AlabamaNo Degree - Business Administration
Wayne State University
Detroit, MIHigh School Diploma -
Lutheran High East
Harper Woods, MI06-1989
Skills
- Crisis management coordination
- Communication channel monitoring
- Crisis management dispatcher training
- Process improvement implementation
- Dispatcher training
- Emergency response coordination
- Call data analysis
- Emergency call prioritization
- Team performance review
- Stress management techniques
- Life-saving assistance protocols
- Multi-agency coordination
Timeline
Transportation Emergency Dispatcher
City of Detroit Department of Transportation
09.2009 - 04.2025
Transportation Station Worker
City of Detroit Department of Transportation
10.2004 - 09.2009
Transportation Equipment Operator
City of Detroit Department of Transportation
08.1996 - 10.2004
Sales Floor Team Leader
Kroger
02.1996 - 1997
No Degree - Criminal Justice
Alabama State University
No Degree - Business Administration
Wayne State University
High School Diploma -
Lutheran High East