Lance Liaina
Corona,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Bartender
Gabriel Trujillo
California
12.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Security Event Staff Member
CSC
11.2022 - Current
- Enhanced security measures by conducting thorough pre-event inspections and risk assessments.
- Ensured crowd safety by effectively implementing and monitoring entry procedures and access control points.
- Assisted in the successful execution of numerous events, providing exceptional customer service to attendees.
- Collaborated with event organizers and security team members, ensuring a safe environment for all guests.
Revit Architecture Specialist
Kiwi II Construction
Murrieta, CA
01.2023 - 12.2023
- Optimized building designs by integrating Revit Architecture software for efficient project management.
- Streamlined design processes for increased productivity through the creation of custom Revit families and templates.
- Improved project accuracy with meticulous quality control measures, ensuring successful completion within deadlines.
- Spearheaded coordination efforts between architectural, structural, and MEP teams using Revit models and clash detection tools.
Package Handler
UPS Freight
Riverside, CA
09.2022 - 01.2023
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Education
Bachelor of Architectural Studies - Architecture
Unitec Institute of Technology
New Zealand11.2020
Skills
- Beverage Preparation
- Basic accounting
- Payment Processing
- Clear and effective communication
- Professional Appearance
- Customer Service
- Hospitality service expertise
- Strong multitasking
- Crime Prevention
- Security System Knowledge
- De Escalation Tactics
- Incident Reporting
- Access Control
- Patrol techniques
- Crowd Management
- Public Safety Awareness
- First Aid Proficiency
- Construction documentation
- Design Option Management
- Structural Analysis Integration
- Worksharing Collaboration
- Revit Add-ins Knowledge
- Parametric Design Proficiency
- 3D Modeling Expertise
- Revit Family Creation
- Material Library Management
Timeline
Revit Architecture Specialist
Kiwi II Construction
01.2023 - 12.2023
Bartender
Gabriel Trujillo
12.2022 - Current
Security Event Staff Member
CSC
11.2022 - Current
Package Handler
UPS Freight
09.2022 - 01.2023
Bachelor of Architectural Studies - Architecture
Unitec Institute of Technology