Lance Lora
Pembroke Pines,FL
Summary
Experienced customer service manager with over 4 years of experience in sales and IT. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
10
10
years of professional experience
Work History
IT Technician
Cr2tech
Pembroke Pines, FL
05.2019 - Current
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Removed and replaced malfunctioning components to correct hardware problems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Customer Service Manager
PT's Showclub
Pembroke Pines, FL
10.2014 - 05.2019
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Compiled customer feedback and recommended service delivery improvements to management.
Education
GED -
G. Holmes Braddock Senior High School
Miami, FL06.1999
Skills
- Application installations
- Harware upgrades
- Debugging
- Desktop support
- Staff education and training
- Customer service expert
- Cleaning and sanitation
- Contract negotiation
- Interviewing
- Client needs assessments
- Accounting and bookkeeping
Timeline
IT Technician
Cr2tech
05.2019 - Current
Customer Service Manager
PT's Showclub
10.2014 - 05.2019
GED -
G. Holmes Braddock Senior High School
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