Lance McAlister
Viaero Wireless
Ft. Morgan,Colorado
26
years of professional experience
Experienced Key Account Manager specializing in client retention, revenue growth, and relationship selling. Known for resolving account issues quickly, protecting renewals, and building long-term customer trust.
Work History
Key Account Manager
11 Years 10 Months- Developed account strategies to support renewals, retention, and long-term revenue growth.
- Managed key business accounts, maintaining strong client relationships and resolving service issues promptly.
- Coordinated with support teams to deliver seamless wireless solutions for enterprise customers.
- Reviewed billing, usage, and contract details to identify account discrepancies and corrective actions.
- Negotiated renewals and service changes while protecting customer satisfaction and business objectives.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Assistant Store Manager/Kitchen and Bath Designer
13 Years 9 Months- Supervised daily store operations, ensuring smooth customer service, merchandising, and sales floor execution.
- Resolved customer issues promptly, supporting accurate orders and positive store experiences.
- Trained associates on product knowledge, service standards, and safe lumber yard procedures.
- Coordinated inventory control, stock replenishment, and receiving processes to maintain product availability.
- Collaborated with management on pricing, promotions, and operational improvements.
Education
High School Diploma
Skills
Key account management
Client engagement
Revenue generation
Account retention
Contract negotiation
Business development
Customer rapport
Relationship selling
Problem-solving
Timeline
Key Account Manager
Viaero Wireless
12.2014 - CurrentRead More
Assistant Store Manager/Kitchen and Bath Designer
Bloedorn Lumber
03.2001 - 12.2014Read More
Fort Morgan High School
High School Diploma
Read More