Lance Scott
Atlanta,GA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Barista
Dutch Bros Coffee
08.2019 - 08.2023
- Recommended products based on solid understanding of individual customer needs and preferences.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Shift Lead
Killer Burger
05.2022 - 04.2023
- Kept employees operating productively and working on task to meet business and customer needs.
- Analyzed sales figures and identified areas for improvement.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Associate of Applied Science - Engineering (Pre-Engineering)
Portland Community College
Portland, OR06.2025
High School Diploma -
Tigard High School
Tigard, OR06.2021
Skills
- Exceptional customer service
- Adaptable and Flexible
- Team Player
- Hard Working
College History
I attended Portland Community College for 2 semesters before moving to Atlanta, Georgia to attend a flight school. I plan on going back to college and getting a degree.
Timeline
Shift Lead
Killer Burger
05.2022 - 04.2023
Barista
Dutch Bros Coffee
08.2019 - 08.2023
Associate of Applied Science - Engineering (Pre-Engineering)
Portland Community College
High School Diploma -
Tigard High School