Lance Thebo

• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Supervised and led employees to maintain productivity and customer service levels.
• Checked orders for quality and completeness.

• Unloaded shipments from vendors into the store's backroom.
• Conducted physical inventories regularly to ensure accuracy of records.
• Executed daily tasks such as replenishing shelves, organizing stock rooms, and maintaining a clean work environment.

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Training new employees on safety protocols and operational processes related to running a gas station.
• Handled customer complaints in a professional manner while resolving issues promptly.

Maintained standards and protocols related to all governmental agencies and governing entities including EPA, Weights & Measures & State, County, and local municipal codes.

• Generated reports on member activity levels in order to provide insights into usage patterns over time.
• Promoted membership benefits and programs to prospective clients to generate sales leads.
• Identified opportunities for cross-promotion between other departments within the organization in order to increase revenue streams.
• In charge of training all staff on the benefits of membership and the different levels of membership available to our customers.
• In charge of 100% guest satisfaction