Lance Wheeler
Cedar City
Summary
Insightful Information Technology Manager with 20+ years of IT leadership experience including oversight of infrastructure, application support and security services.
Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems.
Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Software Development Manager
G.O. Green Enterprises
05.2023 - Current
- Created a Quality Management System training development processes to set and maintain high levels of quality control and reduce impact of unforeseen issues.
- Built inter-team collaboration guidelines to reduce dependence and redundancy and accelerate development efforts by integrating diverse developer voices.
- Led organization-wide technology strategy development.
- Reviewed code to check compliance with company coding guidelines.
Senior Software Development Manager
Entrata (PaaS)
04.2015 - 04.2023
- Led 107 projects in a 8 year period, monitoring each for development milestone and quality control resulting in 95% milestone success average
- Trialed and selected development technologies then led multiple technical teams (including offshore resources) transitioning from multi clustered DB’s, php and javascript to Amazon Web Services (AWS) , nodejs and REACT
- Documented technical workflows and knowledge to educate newly hired employees. Shaved onboarding time by 45%
- Practiced rapid prototyping to provide quick workable solutions, resulting in 80% less customer enhancements after release
- Automated report average run time 97% using a new technology (Domo) resulting in a reduction of 70% in reporting workforce
- Created API for clients needing our data but not wanting to leverage Entrata standard reporting allowing for 40 M increase annually
- Created ETL pipeline process to get report usage statistics, This led to being able to predict report load times and prioritize optimization efforts
Software Development Manager
U-Haul International
05.2013 - 04.2015
- Led cross-functional teams of engineers, quality assurance engineers and UX designers in development of products and resolution of product defects.
- Led two (Legacy and Rewrite) full stack teams for the Webselfstorage Product (SaaS). Legacy team was tasked with keeping legacy code (asp) in working order until completing new rewrite (REACT, C# .net) newer technology optimized 45% faster and with nearly 80% customer satisfaction scores
- Implemented peer programming and peer reviews between both teams so Legacy team wasn't left behind and Rewrite team was kept abreast of current limitations
Database Analyst
U-Haul International
01.2007 - 05.2013
- Led team that completed root cause analysis on inaccuracies in mailings. Removing defects from that process which decreasing incorrect mailings sent by 72%, resulting in ~$2.3 million less spent in legal fees
- Managing team of interns assigning tasks, tracking their improvement, conducting performance and code reviews
- Providing project management across multiple software development models including Waterfall, Agile, Iterative and scrum
- Streamlined backup and restoration processes, shaving 33% off time required. Net savings of over 300 man hours yearly
- By finding and fixing several often repeated errors able to reduce overall number of errors coming into nightly log by 70% eliminating unnecessary noise.
Software Engineer II and III
U-Haul International
08.2000 - 01.2007
- Modified reservation system in C# using web services and SQL, then added this feature to overall U-Haul shopping cart which increased storage reservations by 35%.
- Administered reservations data and security utilized by over 100,000 users daily while allowing 3rd party developers to consume our reservations services to expand their customer base.
- Met with call center managers to analyze, document and propose solutions with their new call center application. Implemented eMove's call center using ASP and ASP.NET gathering data from multiple servers (1 Oracle and 2 SQL) and 2 different phone systems Eon and Cisco. This implementation reduced average call waiting time 53% allowing less workers to answer as many calls. Creating additional revenue streams as generating additional 2 million in annual billing.
- Created central and certified mailing option granting adding convenience of not having to print out, fold, stuff and mail in addition to saving .02 cents on each centrally mailed letter saving 1.2 million per year. While saving $2.00 on each certified mailing letter and additional $470,000 annually.
Net Worker Intern
DynaQuest LLC
12.1999 - 08.2000
- Created parsing routine that seamlessly transferred data from Archibus to FM Works. Reduced average conversion time from 60 min to 20 seconds
- Created a client server network for Goldman Sachs.
Education
BBA - Management Information Systems
Grand Canyon University
Phoenix, AZ02.2013
Skills
- Establishing Deadlines
- Development Standards
- Web Applications
- Performance and Scalability Design
- Agile Framework
- Leading Scrum Meetings
- Managing Schedules
- Identifying Backlogs
- Software Development
- Client Requirements
- SQL Server Database
- Budget administration
Certification
- Licensed Lean Six Sigma - Black Belt
- Certified Scrum Master
- Certified SAFe 6.0
Timeline
Senior Software Development Manager
G.O. Green Enterprises
05.2023 - Current
Senior Software Development Manager
Entrata (PaaS)
04.2015 - 04.2023
Software Development Manager
U-Haul International
05.2013 - 04.2015
Database Analyst
U-Haul International
01.2007 - 05.2013
Software Engineer II and III
U-Haul International
08.2000 - 01.2007
Net Worker Intern
DynaQuest LLC
12.1999 - 08.2000
BBA - Management Information Systems
Grand Canyon University
- Licensed Lean Six Sigma - Black Belt
- Certified Scrum Master
- Certified SAFe 6.0
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