Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lancelott Page

Ocho Rios,St. Ann

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at a government run loan institute. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Expertise includes applying core aspects and strategic approaches of organizational psychology to amplify HR, administrative and leadership success.


Overview

6
6
years of professional experience

Work History

Management Trainee

Bealls Inc.
11.2023 - Current
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted with onboarding of new employees by providing training and development resources.

Quality and Development Assistant Manager

Palace Resorts
05.2023 - 11.2023
  • Plan and execute induction program for all new hires.
  • Aid in conducting all audits across hotel plant.
  • Administer assessments for employees recommended for promotion and staff awards.
  • Coordinate cross-training and schools for staff development.
  • Implement training programs by applying learning principles and individual differences.

Communications Advisor

St. Ann Preparatory
08.2019 - 04.2023
  • Enhanced reputation and brand to support purpose and ambition.
  • Strengthened relationships with stakeholders and mobilized support.
  • Copyedited, proofread and revised company advertisements and press releases before dispersal.
  • Coordinated with administrator for implementation of media programs.
  • Formulated and communicated new ideas and suggestions that improved overall operation.

Associate Social Development Officer

National Housing Trust
04.2019 - 07.2019
  • Helped develop monthly schedules and assignments.
  • Referred NHT-scheme residents to appropriate team members, community agencies and organizations to meet treatment needs.
  • Planned events for NHT Scheme Residents in region.
  • Worked with Social Development Officer to coordinate team development activities and trainings.
  • Provided leadership, guidance and support to staff members.
  • Participated in community events to promote services and engage with public.

Associate Loans Officer

National Housing Trust
12.2017 - 01.2018
  • Aided Loan Officers in loan application assessments for approvals and denials.
  • Prepared documentation needed for loan interviews.
  • Collaborated with Senior Loans Officer in submission of loan applications to legal department.
  • Maintained strict confidentiality of bank records and client information.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Developed strong relationships with customers through high levels of customer service.

Education

Bachelor of Arts - Communication Studies

Northern Caribbean University
Mandeville, Manchester
08.2023

Associate of Science - Business Administration

Northern Caribbean University
Mandeville, Manchester
03.2023

High School Diploma -

York Castle High School
Brown's Town
05.2019

Skills

  • Communication Skills
  • Interpersonal Skills
  • Time Management
  • Team Player
  • Customer Service
  • Transaction Processing
  • Microsoft Office
  • Windows & Mac OS
  • Talent Assessment
  • Customer Relationships

References

Full Name: Michaela Anderson

Position: Adjunct Lecturer

Company: Northern Caribbean University

Email: michaela.anderson@ncu.edu.jm

Phone: (876) 963-7449

Relationship:  Former Lecturer


Full Name: Beverly Edwards

Position:  Administrator

Company: St Ann Prep School

Email: elevatedjamaica@gmail.com 

Phone: 876-480-9236

Relationship: Former Instructor and Supervisor

Timeline

Management Trainee

Bealls Inc.
11.2023 - Current

Quality and Development Assistant Manager

Palace Resorts
05.2023 - 11.2023

Communications Advisor

St. Ann Preparatory
08.2019 - 04.2023

Associate Social Development Officer

National Housing Trust
04.2019 - 07.2019

Associate Loans Officer

National Housing Trust
12.2017 - 01.2018

Bachelor of Arts - Communication Studies

Northern Caribbean University

Associate of Science - Business Administration

Northern Caribbean University

High School Diploma -

York Castle High School

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