LANCENE SHAW
Queens
Summary
Motivated and adaptable professional with extensive experience in customer service, administrative support, and aviation operations. Proven expertise in passenger assistance, front desk management, and invoice processing, with a strong ability to resolve complex customer issues and maintain accuracy under pressure. Excellent interpersonal and organizational skills developed through hospitality and fast-paced service environments. Eager to contribute reliability, problem-solving skills, and keen attention to detail to a dynamic office or hospitality role.
Overview
7
7
years of professional experience
Work History
Travel Companion
Travelers Care LLC
Westville, NJ
04.2026 - Current
- Provided companionship and emotional support to clients, enhancing their overall well-being.
- Assisted with daily living activities, ensuring comfort and safety for clients.
- Communicated effectively with families to update on client progress and needs.
- Coordinated recreational activities tailored to individual preferences, improving engagement.
- Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
- Developed strong relationships with clients, fostering trust and reliability in care services.
Passenger Service Agent
Swissport International JFK
Queens, New York
04.2025 - Current
- Assisted passengers with check-in procedures including verifying identification documents and issuing boarding passes.
- Utilized computer systems such as Amadeus for booking flights, assigning seats, and printing tickets.
- Educated passengers about luggage weight restrictions, boarding times, and trip information.
- Assisted unaccompanied minors according to airport procedures to facilitate child safety.
- Verified travel documents and tickets, providing passenger boarding passes once completed.
- Processed ticket reservations and collected payments for flights as well as additional services such as meals or baggage handling.
- Operated ticketing machines used for printing boarding passes and other related documents.
Front Desk Receptionist
Loving Care Medical
South Ozone park, NY
09.2024 - 05.2025
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors.
Line Leader
The Door Restaurant
Queens, New York
06.2023 - 05.2025
- Ensure food quality, consistency, and presentation met at restaurant standards.
- Assisted in expediting orders to maintain fast and accurate service.
- Resolved kitchen challenges in real-time to prevent delays and maintain efficiency.
- Developed strong communication skills to effectively lead a team of 10+ individuals.
Reservation Agent
Gulf World Marine Park
Panama City Beach, FL
11.2020 - 05.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Worked with other associates to support cashiers and management needs.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Cleaned and sanitized cashier workstation and scanning area.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Sutherland
Kingston, Jamaica
09.2019 - 07.2020
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Education
Associate in Arts (A.A.) - Aviation Operations
Colbourne College
JamaicaHigh School Diploma - undefined
Holy Childhood High
06-2018
Skills
- Adaptability
- Customer satisfaction
- Front desk management
- POS systems
- Retail operations
- Team building
- Problem solving
- Multitask management
- Conflict resolution
- Time management
- Decision-making support
- Empathy development
Timeline
Travel Companion
Travelers Care LLC
04.2026 - Current
Passenger Service Agent
Swissport International JFK
04.2025 - Current
Front Desk Receptionist
Loving Care Medical
09.2024 - 05.2025
Line Leader
The Door Restaurant
06.2023 - 05.2025
Reservation Agent
Gulf World Marine Park
11.2020 - 05.2023
Customer Service Representative
Sutherland
09.2019 - 07.2020
High School Diploma - undefined
Holy Childhood High
Associate in Arts (A.A.) - Aviation Operations
Colbourne College