Lancey Quirante
Katy,Texas
Summary
Hospitality office administrator skilled in team leadership, administration and event coordination, specializing in enhancing guest experiences and ensuring compliance with health regulations. Known for strong decision-making skills and improving daily operations.
Overview
1
1
Certification
6
6
years of professional experience
Work History
OFFICE ADMINISTRATOR
GRINGO'S MEXICAN KITCHEN
Tomball, USA
09.2025 - Current
- Managed daily office operations and maintained organized administrative systems.
- Supported hiring and training processes by scheduling interviews and facilitating onboarding through Paylocity to streamline new employee integration.
- Managed inventory ordering and organized office systems to enhance operational efficiency and ensure resource availability.
- Reviewed payroll records to ensure accuracy of employee hours and pay rates., including employee hours and pay rates.
- Oversee cash handling procedures, including drawer counts and reconciliation.
- Managed and lead catering department operations, coordinating events and ensuring high-quality guest experiences.
- Generated and analyzed sales reports to inform strategic business decisions and improve performance tracking.
- Ensure compliance with Texas health regulations and food safety certification requirements.
SERVICE MANAGER
GRINGO'S MEXICAN KITCHEN
Tomball, USA
01.2022 - 09.2025
- Oversaw daily operations of a team consisting of over 100 employees in a fast-paced environment.
- Led front-of-house operations, maintaining high standards of guest satisfaction.
- Trained and developed team members, enhancing skills and increasing retention.
- Built strong relationships with guests and vendors, ensuring consistent and exceptional service.
- Managed scheduling and labor budgets, optimizing resource allocation with HotSchedules.
- Conducted team meetings to align staff with company culture and operational goals.
- Ensured cleanliness, safety, and maintenance of restaurant facilities and equipment.
LEAD TRAINER, SHIFT LEAD, SERVER
GRINGO'S MEXICAN KITCHEN
Katy, USA
09.2020 - 12.2022
- Trained new employees on service standards and operational procedures, improving team readiness and consistency in guest service.
- Maintained comprehensive knowledge of menu items and beverage offerings, enhancing guest experience through informed recommendations.
- Delivered excellent guest service in a fast-paced environment.
- Ensured accurate cash register operations, safeguarding financial integrity and minimizing discrepancies.
Education
Associate of Science - Psychology
Northern Virginia Community College
Annandale, VA05-2017
Associate of Applied Science - Medical Assisting
Prince George's Community College
Upper Marlboro, MD05-2016
Skills
- Office administration and management
- Payroll administration
- Hiring support
- Event management and coordination
- Team scheduling
- Customer relationship management
- Supply chain management
- File organization
- Phone call management
- Scanning and copying
- Attention to detail
- Problem solving
- Dispute resolution
- Team development
- Appointment scheduling
Certification
- Manager Food Handler's Certification, 07/01/30
- TABC, 03/02/28
Personal Information
Title: Office Administrator
Timeline
OFFICE ADMINISTRATOR
GRINGO'S MEXICAN KITCHEN
09.2025 - Current
SERVICE MANAGER
GRINGO'S MEXICAN KITCHEN
01.2022 - 09.2025
LEAD TRAINER, SHIFT LEAD, SERVER
GRINGO'S MEXICAN KITCHEN
09.2020 - 12.2022
Associate of Science - Psychology
Northern Virginia Community College
Associate of Applied Science - Medical Assisting
Prince George's Community College