Landan Bowser

Primary Responsibilities

• Core network monitoring functionality to include but not limited to all Frontier network routers switches, hubs, wired and wireless network peripherals. Monitor, identify, resolve, and/or escalate alerts to appropriate teams for resolution.
• Monitor, identify, resolve, and/or escalate alerts on all operating system platforms, including AS400, UNIX, and Intel environments utilizing BMC Patrol.
• Responsible for identifying problems as they occur, work with level 2 support personnel to ensure proper steps are taken to resolve problems outside of scope.
• Responsible for following procedures for processing of batch files, troubleshooting and reporting errors; utilizing CA Autosys, HelpSystems Robot tools.
• Monitor, identify application health check failures and ensure appropriate process is followed to resolve failures.
• Manage tape media environments to ensure backups are successful, copies of backups are rotated to offsite location and scratch media is available.
• Monitor Data Center environmental conditions, performing escalations as required.
• Maintained familiarity with API and authentication mechanisms for supported products

• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Handled computer system troubleshooting and provided technical support to entire team for computer operations.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Supervised work of contracted employees to keep on task for timely completion.
• Received and processed stock into inventory management system.
• Exceeded goals through effective task prioritization and great work ethic.
• Devised solutions to operations issues related to System and Software, working closely via phone, email, live chat and web teleconference.
• Configured systems according to prescribed software and hardware frameworks.
• Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Performed maintenance tasks on PCs, networks and mobile devices.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Set up PCs and peripheral equipment for use in video conferencing rooms, including projectors, microphones, PCs and more.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
• Linked computers to network and peripheral equipment, including printers and scanners.
• Executed technology implementation projects, minimizing downtimes and business disruptions.
• Backed up company data on regular basis, successfully recovering critical information after malware attacks.

• Removed damaged tile, brick and mortar.
• Filled chipped, cracked and broken bricks and tiles with adhesives and grouting materials to correct surface imperfections.
• Aided crews in joining, wrapping and sealing sections of pipe.
• Applied caulk, sealants and other agents to installed surfaces.
• Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
  
• Safely operated mowers, snow blowers, chain saws, electric clippers, sod cutters and pruning saws.
• Prepared and cleaned construction sites by removing debris.

• Dug trenches, backfilled holes and compacted earth to prepare for new construction.
• Operated equipment such as Trenchers and Chippers.
• Worked with various types of cableways, conduits and other electrical raceways.
• Demonstrated expertise in the use of cable reels, stripping tools, voltage detectors, crimping tools and wire and cable cutters.
• Worked extended hours on weekday and weekend projects.

• Operated and maintained communications equipment.
• Expert in tactical and technical guidance.
• Tracked personnel and supplies within the company.
• Operated and maintained field communications equipment.
• Established and commanded field communication operations.
• Created boardroom and courtroom multimedia presentations including video and text- sync’d depositions for enhanced understanding.
• Linked computers to the network and to peripheral equipment, including printers and scanners. 
• Used diagnostic tools to identify hardware failures and replace components that were not functioning. 
• Backed up company data on a regular basis, which proved effective in successfully recovering critical information after a malware attack.
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.