Landan Voss
Winona Lake,IN
Summary
Dedicated professional skillful in sample collection, data recording, and instrument calibration. Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines, and adjusting to rapidly changing conditions.
Overview
4
4
years of professional experience
Work History
Server
Saint Regis Club Llc (Oku Roji)
08.2022 - Current
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Server
Saint Regis Club Llc (Oak & Alley)
01.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Car Wash Attendant
Clearwater Car Wash
08.2020 - 03.2021
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Utilized high-pressure washers to clean vehicles and equipment.
Golf Course Attendant
Tippecanoe Lake Country Club
06.2019 - 08.2020
- Kept golf course equipment stored properly and reported maintenance needs.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Education
Bachelor of Science - Health Sciences
Grace College And Seminary
Winona Lake, IN05.2024
High School Diploma -
Warsaw Community High School
Warsaw, IN05.2020
Skills
- Work Flow Planning
- Productivity Improvement
- Inventory Control
- Hospitality Service Expertise
- Research and Analysis
- Customer Service
- Time Management
- Active Listening Skills
- Great Critical Thinking Skills
- Issue Resolution
Timeline
Server
Saint Regis Club Llc (Oku Roji)
08.2022 - Current
Server
Saint Regis Club Llc (Oak & Alley)
01.2021 - 08.2022
Car Wash Attendant
Clearwater Car Wash
08.2020 - 03.2021
Golf Course Attendant
Tippecanoe Lake Country Club
06.2019 - 08.2020
Bachelor of Science - Health Sciences
Grace College And Seminary
High School Diploma -
Warsaw Community High School
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