Fiona Garretson
Seattle,WA
Summary
Experienced and hardworking Server with wine knowledge and proven relationship-building and time management skills in fast-paced restaurant environments.
Overview
4
4
years of professional experience
Work History
Server
Neb Wine Bar
Seattle, Washington
09.2023 - Current
- Memorized Italian wine notes and Italian based food ingredients
- Assisted with setting new restaurants standards of service
- Made any cocktails guests would order
Supervisor
How To Cook A Wolf
Seattle, WA
04.2022 - 09.2023
- Motivate staff through acknowledgment of hard work and achievements.
- Establish standards for personnel performance and customer service.
- Investigate and resolve complaints regarding food quality, service or accommodations.
Project Manager
Conveyor Studio
Jersey City, NJ/Remote
11.2020 - 04.2022
- Built solid relationships with clients and subcontractors to optimize cost savings and complete jobs within set deadlines
- Troubleshot all issues that arose within the production team or the working artists
- Scheduled meetings with clients to provide tutorials of various aspects of their project
Lead Server
Little Tong
New York, NY
11.2019 - 03.2020
- Assisted with hiring and training of new staff, acclimating them to the restaurant's culture and standards
- Met with owner daily to recap concerns and updates regarding restaurant and staff
- Managed opening and closing duties, cash drop and cashing out servers
Education
WSET Level 2 - Wine Studies
The Wine & Spirit Archive
Portland, Oregon2022
Bachelor of Fine Arts - Acting
DePaul University
Chicago, ILSkills
- Team Leadership
- Customer Relationship Management
- Point of Sale (POS) System Operations
- High-Volume Dining
- Effective Customer Upselling
- Conflict and Complaint Resolution
- Budgeting and Forecasting
- Multi-Unit Operations Management
- Work Flow Planning
- Workforce Training
Timeline
Server
Neb Wine Bar
09.2023 - Current
Supervisor
How To Cook A Wolf
04.2022 - 09.2023
Project Manager
Conveyor Studio
11.2020 - 04.2022
Lead Server
Little Tong
11.2019 - 03.2020
WSET Level 2 - Wine Studies
The Wine & Spirit Archive
Bachelor of Fine Arts - Acting
DePaul University
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